Join Our Team as a Service Support Officer (Environmental Services) Location: Moat Lane Depot, Solihull Hours: Full-time or part-time (30 hours/week) Working Pattern: Hybrid (minimum 3 days/week onsite) Are you a master of organisation with a sharp eye for detail? Do you thrive in a fast-paced environment where no two days are the same? If so, this could be the perfect opportunity for you. As our Service Support Officer, you’ll lead a small, dedicated team that plays a vital role in supporting our Environmental Services division. You’ll collaborate with colleagues across Forestry, Waste, Public Realm, Parks, and Grounds services—delivered in partnership with Veolia—to keep operations running smoothly and efficiently. What you’ll be doing: Overseeing financial transactions to ensure accuracy and timely payments. Supporting procurement of key assets and maintaining critical stock levels. Assisting senior managers with targeted contract management checks. Contributing to our ongoing digital transformation journey. Tackling a variety of tasks—from resolving financial queries to auditing bin stock and handling office infrastructure—all in a single day. What we’re looking for: Proven experience in office management or administrative roles. Understanding of contract management methods Exceptional organisational skills and the ability to juggle multiple priorities. Strong communication and negotiation abilities. Familiarity with payment and ordering systems. Understanding of contract management principles. A keen interest in digital innovation. Experience in leading and motivating a team. Why choose Solihull MBC? We’re proud to offer a supportive, flexible, and rewarding work environment that includes: A range of flexible working options. Generous annual leave plus the option to buy up to 10 extra days. A Flexitime scheme. Access to our Employee Assistance Programme – a 24-hour independent, free and confidential advice and support service. Family and carer-friendly policies. Access to the Local Government Pension Scheme. Exclusive employee benefits: staff discounts, subsidised travel passes, Cycle 2 Work Scheme. Free parking at Moat Lane Depot. Please note: Due to the nature of the role, you’ll be based at our Moat Lane Depot at least three days a week and will provide fire warden cover (training provided). Ready to make a meaningful impact in a dynamic and supportive team? Whether you're looking for full-time hours or a part-time role of 30 hours per week, we’d love to hear from you. To apply, please click on the link below and make sure your application is in your own words and reflects your own personal experiences. For an informal discussion about this post, please contact Kalen Wood, Head of Waste and Recycling, at kwood@solihull.gov.uk, or 0121 704 6339. Please note: Previous applicants for the formerly advertised Contract Support and Compliance Officer need not apply. Interview date: 10th February 2026. Please note CV’s will not be accepted for this role. Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit. Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment. Attached documents Job Description and Person Specification