An exciting opportunity has arisen for a Support Workerposition within our Older People's acute services to support our service userswith all aspects of their care including activities and personal care.
Please note; the expected start date for this position is not before 05/1/2026.
Main duties of the job
This role focuses on the direct needs of service users by deliveringindividual treatment plans across boundaries of care.
About us
Hello!
Weare Navigo. We look after North East Lincolnshire's mental health andwell-being, an award-winning social enterprise that provides mental healthservices to the NHS and beyond.
Thewhole basis of our work is to deliver services that we would be happy for ourown family to use.
Weoffer a range of mental health services, including acute and communityfacilities as well as specialist support such as outstanding older adultsinpatient services, rehabilitation and recovery community mental health and anoutstanding specialist eating disorder facility.
Rankedas one of the top UK companies to work for, we feature in the Best Companiestop 100 large company list.
Asa social enterprise, we do things a little bit differently and have alsodeveloped income-generating commercially viable businesses that providetraining, education and employment opportunities including Grimsby GardenCentre.
Workingat Navigo is not like working anywhere else. Lots of places say that, but wereally mean it.
Welike to work with forward-thinking people who want to make a difference.
Comeand Join us !
Pleasenote: Whilst we value all applications, if we believe an application to be AIgenerated, we will use a checking tool and may reject any application that hasbeen automatically generated.
Shouldyou require any assistance in completing this application due to a disabilityor other needs please contact navigo.recruitment@nhs.net
Job responsibilities
The Post Holder must have theindividual service users needs at the fore at all times and use the agreed setof values and skills to underpin their day to day work.
Supervise and support juniorstaff (Band 2) in their roles, providing advice and acting as a role model andmentor.
To work without directsupervision, but with someone available to refer to, as and when required,either on or off site on a regular basis, and to take charge of an area in theabsence of qualified staff, making judgements around service users conditions,at that time, and the requirements of the area.
Ensure that service usersengage effectively with the agreed care plan and across appropriate servicesprovided on a regular and consistent basis.
Will plan and superviseindividual or group therapy sessions, in line with the agreed care plan orprogramme of care.
Provide regular and practicalsupport to service users and their carers/significant other in developing andmanaging dignity and independence.
Provide support andassistance, as necessary, with daily living activities including personal care.
The Post Holder will beinvolved with facilitating community and hospital appointments when necessary.
Positively promote independentliving of service users within the community.
Work flexibly with Key Worker,Care Co-ordinator, other relevant community support, service user andsignificant other to implement plan of care.
Will be handling serviceusers cash and valuables on a regular basis.
Help identify early signs ofrelapse by monitoring the services user progress, level of functioning andmental state and alert the appropriate staff involved in the persons care.
Assist the CareCo-ordinator/Key Worker and service user in developing crisis/contingency plansand advanced statements, as per local policy guidelines.
To maintain adequate records,as required, by existing procedures, entering appropriate details on theservice users case notes, as necessary.
To be able to communicateroutine information in an arena where there will be barriers to understanding,and to be able to use tact and persuasion in a non aggressive manner.
Provide information on healthpromotion and wellbeing.
To ensure the service userunderstands and has a clear pathway of care across sector/agency boundarieswith key contact points/named individual.
Attend and participate inagreed training, development and supervision sessions as an individual and aspart of the team.
To undertake suchother duties as may be determined from time to time within the general scope ofthe post.
Person Specification
Qualifications
* NVQ Level III or Certificate in Community Mental Health, or a willingness to undertake this, or an equivalent level of experience.
* A basic knowledge/understanding of the Mental Health Act and Mental Capacity Act
Additional Criteria
* Ability to respond to the individual rights/needs/opinions of service users
* Ability to maintain a safe environment for service users/ carers/staff
* Excellent written and verbal communication skills
* Car Driver
* Flexibility required to meet service needs
* A commitment to providing a person-centred care approach
* Team Worker
* Positive attitude to change
* Strong team player
* Self-motivated
* Able to use own initiative
* Commitment to flexible working patterns
* Access to transport
* An awareness of Health and Safety in the workplace
* Use of SystmOne
* Evidence of a commitment to user/carer involvement
Experience
* Experience of working with people with Mental Health problems
* An interest in and commitment to on-going personal/professional development
* Basic IT knowledge
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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