A&E Fire and Security Ltd is a specialist in the fire and security industry installing and maintaining fire and security equipment and systems to a wide variety of new and existing customers throughout the South West, Midlands, South Wales and M4 Corridor to London.
We pride ourselves on being a committed team who strive to deliver an excellent customer service that exceeds our customer’s expectations. It is extremely important to us to provide a service that protects our customers and their organisation, and protects their property, colleagues, friends and family from the devastating effects of fire.
We now have an exciting opportunity for a Service Coordinator to join our team.
Main Job Requirements/Duties:
* Communicating with customers to book engineer servicing visits at customer sites and dealing with any general queries in a professional and timely manner.
* Making outbound telephone calls to customers to agree servicing visits for delayed and outstanding appointments.
* Strong and clear communication with the engineering teams to support daily servicing practices.
* Schedule engineering resource efficiently, minimising travel time and wasted journeys.
* Managing the service engineer’s diaries and ensuring that the service levels on maintenance contracts are maintained.
* Where appropriate ensure that all engineer documentation and paperwork is processed and electronically filed correctly.
* Updating customer databases with the documentation they require (certificates of inspection, quotations, equipment lists).
* Planning maintenance and callout activities with engineers in a way that optimises the best and most efficient use of their working time.
* Scheduling / Booking of maintenance to meet contractual requirements.
* Scheduling / Booking of monthly emergency light testing appointments.
* Raising service and callout jobs on our job-management software.
* Collation and distribution of weekly diaries/works for engineers.
* Supporting the service team to maximise revenue and secure maintenance opportunities.
* Support to Customer Account Coordinators through the administration, creation and coordination of Service remedial quotations.
* Management of weekly testing schedules, including the ongoing administration of the testing folders, contract checks, updating any site issues, access difficulties, equipment faults, etc.
* Coordination and administration of all monitoring activities, including the ordering of monitoring equipment for fire, intruder and CCTV systems, and the creation and submission of police URN applications. On-going administration of customer keyholder details and updates to the database(s) where required.
Skills:
* Telephone confidence.
* Excellent organisational skills.
* Proactive multi-tasker and decision maker and able to meet the best needs of the business and the customer.
* Ability to communicate fluently with customers, sub-contractors & internal staff.
* Ability to resolve general service issues.
* Ability to work efficiently with the existing Service team and have a joined-up approach whilst working well with the wider team.
* Ability to prioritise workloads to meet agreed deadlines.
* Flexible approach to work.
* Competent with office administration systems.
The candidate must be used to working in a busy, “quick response” environment and must be able to be a reliable and assertive member of a busy operational team. It’s also expected that the candidate will have a good understanding of commonly used Microsoft office applications. In return the company is offering a stable, fun and professional working environment with career progression opportunity for committed and proactive candidates.
The requirement for this role is a full time based on 39 hours a week, Monday to Thursday 8.30am until 5.00pm and Friday 8.30am until 4.00pm.
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