About the Role
As a Technical Services Support Officer, you will:
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Assist with the in-place upgrade from Windows 10 to Windows 11, ensuring minimal disruption to staff across the organisation.
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Support the wider deployment of new PCs as part of the Technology Refresh strategy.
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Provide helpdesk cover, responding to customer issues promptly and professionally.
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Troubleshoot and resolve technical queries to maintain high levels of customer satisfaction.
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Serve as one of the primary contact points for user support via face-to-face interactions, telephone, and online channels.
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Contribute to core services that support customer service strategy and standards, IT operations, disaster recovery, business continuity planning, and organisational communications.
About You
We are looking for a candidate who:
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Has experience supporting Windows operating systems, ideally including involvement in a large-scale Windows 10/11 upgrade project.
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Possesses strong technical troubleshooting skills and a customer-focused approach.
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Communicates clearly and confidently with users of all technical abilities.
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Enjoys working in a fast-paced environment and can manage multiple priorities effectively.
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Works well both independently and as part of a collaborative team