Customer Support Advisor Salary: £28,000 - £29,000 per annum Location: Blackwood The Opportunity Yolk Recruitment is proud to be supporting a leading European manufacturer within the nutritional food sector in their search for a Customer Support Advisor. This is an excellent opportunity to join a fast-paced, growing business supplying high-quality products to some of the biggest names in health and sports nutrition. You'll play a key role in ensuring exceptional customer service and smooth operational delivery across the business. The Role Reporting to the Business Development Manager, the Customer Support Advisor will be a key point of contact for customers and internal teams. You'll ensure all customer requirements are managed efficiently and accurately while maintaining strong communication across the business. Key Responsibilities Manage day-to-day operational and administrative customer requirements Handle inbound customer queries and provide timely support Provide updates on orders and deliveries Process customer purchase orders accurately Coordinate weekly customer update meetings Maintain accurate customer records and information Liaise with logistics partners to arrange and track deliveries Support coordination of new product launches Communicate effectively with internal teams regarding customer needs About You Previous experience in a customer service or sales support role Strong communication skills, both written and verbal Confident with numbers and attention to detail Proficient in Microsoft Office Experience with Sage 200 is advantageous but not essential Key Attributes Strong organisational skills with the ability to manage multiple priorities Excellent attention to detail with a "right first time" approach Confident working with stakeholders at all levels Team player with a proactive and flexible attitude Self-motivated with the ability to work independently when required What's on Offer Salary of £28,000 - £29,000 33 days annual leave (including bank holidays) Additional holiday entitlement with service Death in Service benefit (3x salary) Employee Assistance Programme (EAP) 5% employer pension contribution Early finishes on Fridays Free on-site fruit Stable, full-time on-site role within a growing business