Service Designer – Public Sector Digital Transformation
If you love designing next-generation digital services that make real impact to 10s of thousands of users monthly, you'll love this Service Designer opportunity, where you'd lead design on a major 3‑year public‑sector digital transformation.
Salary to £70,000
Location: Liverpool (3 days on‑site for first 6 months, then 2 days) + Hybrid
Clearance: SC‑clearable
What You'll Do
You'll lead service design across Discovery, Alpha, Beta and Live for a high‑impact national transformation.
You'll have autonomy over service blueprints, user journeys and ecosystem maps
You'll oversee co‑design workshops and turn user insights into service improvements.
You'll support GDS service assessments and champion user‑centred design.
What We Need
Strong experience designing services in the UK public sector.
Solid understanding of the GDS Service Standard.
Confident working in complex, multi‑stakeholder environments.
SC‑clearable.
If you're passionate about designing services that make a real impact and thrive in complex environments, we'd love to hear from you.