Job Title: International Pre-Sales Customer Support Specialist Kentec Electronics Ltd, during the last 40 years, has expanded into a major worldwide manufacturer of independent fire control panels. Over time, the Kentec brand has become known for its top-quality products, outstanding service, and exceptional support. Headquartered in Dartford, Kent, Kentec has established itself as a global leader, supplying control equipment to more than 90 countries across the world in multiple languages. As part of the Hochiki Corporation – one of the world’s most established and respected fire detection and life safety manufacturers, with over 100 years of history – Kentec is proud to have been a valued member of the Hochiki family for the past 13 years. This partnership has strengthened our position in the global market, enabling us to deliver world-class fire control panel solutions backed by decades of innovation, quality, and reliability. Our shared values and long-standing collaboration continue to drive progress, excellence, and customer trust across the industry. Department: Operations and Sales Reports To: Operations Director and Director of Sales and Marketing About the Role We’re looking for a dynamic, highly organised, and analytical International Pre-Sales Customer Support Specialist to join our global sales team. In this pivotal role, you’ll support our Business Development Managers (BDMs) and Sales leadership throughout the entire pre-sales cycle. This includes customer engagement, CRM management, pre-sales documentation, proposal coordination, and more. You’ll act as the critical bridge between internal teams and international customers—helping us maintain efficiency, clarity, and professionalism in every step of the sales journey. Key Responsibilities Pre-Sales Process Support Support the full pre-sales process from initial lead contact through to quotation delivery and pipeline updates. Assist BDMs with ad hoc requests, including document preparation, internal coordination, and meeting follow-ups. Prepare and tailor customer-facing materials such as presentations etc. Track pre-sales deliverables and deadlines, ensuring timely and accurate execution of tasks. Liaise with internal stakeholders (Product, Technical, Marketing) to gather information and insights needed for pre-sales activities. Customer Liaison Act as a first-line support and point of contact for international pre-sales customer queries. Provide timely responses and coordinate with relevant internal parties to deliver accurate information. Schedule and manage customer meetings and demos across time zones, maintaining a high level of professionalism. CRM & Business Systems Maintain accurate and up-to-date customer records and sales activity logs in the CRM system Support data hygiene efforts and assist with CRM reporting and analytics. Analysis & Reporting Analyse sales performance metrics and customer data to identify trends and opportunities. Build reports and dashboards using Excel or CRM tools to provide insights to the BDM team. Contribute to process improvement by identifying gaps in pre-sales operations and suggesting enhancements. Key Requirements Skills & Experience 2 years in a customer-facing, sales support, or business operations role—preferably in an international environment. Strong experience with business systems, including CRM platforms. Advanced proficiency in Microsoft Office, particularly Excel (pivot tables, VLOOKUP, formulas, etc.). Proven analytical and problem-solving skills; comfortable working with large data sets and drawing actionable insights. Excellent written and verbal communication skills in English; additional languages are a plus. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Nice-to-Haves Familiarity with pre-sales methodologies or technical sales processes. Previous experience supporting B2B SaaS, tech, or enterprise sales. Working knowledge of tools like Power BI, Tableau, or other data visualization platforms. Experience with cross-cultural communication and global business norms. Job Specifics · Working hours: Monday-Thursday: 08:30-17:00, Friday: 08:30-16:00 · 24 days holiday · Leave one hour earlier than your contracted finish time every Friday (will be paid) · Free Parking · Enhanced workplace pension scheme · Enhanced parental leave · Employee Assistance Programme · Unlimited access to 24/7 GP and wellbeing experts (Smart Health) · Financial well-being scheme (Salary Finance) · Employee Referral Scheme · Long service awards · Free Mental Health First Aid courses (M.H.F.A.) · Life Assurance · Cycle to work scheme · Internal Training · Company Events · Employee benefits, discounts and perks (Rewards Gateway) · Volunteer with a charity of your choice for a day each year · Get the latest tech at the best price and spread the payments over your salary, interest-free (SmartTech)