Overview
Are you a Technical Author who is looking for a new challenging role? Do you enjoy working within an agile environment and as part of an innovative, collaborative culture?
About CDL
CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. The company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company. In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. If you were to go on a price comparison website, approximately 65% of the companies on there are our clients!
Key Responsibilities
* You will contribute to the delivery of high-quality product documentation to customers, taking ownership of the production and maintenance of product and user guides, release notes and product enhancements.
* Work closely with product, development and support teams to create reference materials that explain features and functionality of the software.
* Within the Service Management department, maintain a strong customer focus and excellent communication to create and review technical documentation for a variety of audiences. Your role will emphasize continuous delivery and driving improvements to meet deadlines.
Skills, Knowledge and Expertise
* Experience creating and reviewing customer-facing user materials.
* Proven experience within a software delivery function.
* Working knowledge of agile approaches to software development (ideally Scrum and Kanban).
* Experience with Microsoft Office.
* Ability to collaborate with customers, development teams, and product owners.
* Quality-oriented with experience producing high-quality user documentation, ensuring appropriate language and graphics.
* Strong customer focus and the ability to work to deadlines.
* Commitment to personal development and willingness to learn.
* Awareness of single-sourcing methodology.
The Following Skills Would Also Be Beneficial:
* Knowledge of technical authoring tools such as MadCap Flare or Adobe RoboHelp.
* Knowledge of versioning software such as Git.
* Understanding of HTML and CSS, and JavaScript knowledge.
* Experience working in software development and documenting APIs.
Benefits
* Hybrid working (2 days a week in the office – SK4 2HD).
* Truly flexible working.
* 25 days holiday to start, increasing by 1 day per year of service up to 30 days.
* Top employer for 9th year running.
* Excellent training and development platform.
* Opportunities for career progression.
* Health and wellbeing programme.
* Virtual activities, lunch and learns, coffee mornings and meetups.
* Life and health assurance.
* Electric Vehicle Scheme.
* Established recognition award system.
* Great parental benefits.
* Diversity and Inclusion network.
* Pension scheme.
* Community projects and volunteer days.
* Refer a friend bonus.
Campus Benefits
* On-site free parking.
* Open plan modern offices.
* Quiet spaces available.
* Shuttle bus to and from the station.
* Subsidised restaurant.
* Games room and chill-out zone.
* Annual Hackathon and Deep Racer events.
* Social activities through the Xtra group (summer BBQ, competitions, bowling, go-karting, football, etc.).
* On-site car wash, barber, yoga classes, boot camp and massage services.
* Cycle to work scheme.
* Shower and dry rooms.
Diversity and Inclusion
CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all applicants. We are on a journey to keep innovating, welcoming new ideas and ways of thinking.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Marketing, Public Relations, and Writing/Editing
Industries
* Technology, Information and Internet
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