Job Description
IT Service Desk Team Lead£25 per hour + holiday pay (initially temporary with the potential to go permanent)Cambridge (3 days per week)
IntroAre you an experienced IT Service Desk professional with a passion for leadership and continuous improvement? This is a fantastic opportunity for an experienced Team Lead, where you'll manage day-to-day activities, support your team's development, and ensure the smooth delivery of IT services within a busy, forward-thinking environment.
Previous experience as a Service Desk Team Lead / Manager is essential!
Role Style and SetupThis is a hands-on leadership role, balancing technical expertise with people management. You'll be the first point of escalation for your team, ensuring service excellence while also shaping processes, policies, and long-term improvements. The position is initially offered on a temporary basis, with a strong possibility of becoming permanent.
Key Responsibilities
* Lead and support a team of IT Service Desk Technicians, delegating tasks and fostering a collaborative culture
* Take ownership of your team's systems and services, ensuring high-quality delivery
* Act as the point of escalation for technical issues, troubleshooting across a wide range of systems
* Manage workloads and projects through the IT project management system
* Support training and development needs of your team members
* Drive process improvements and efficiencies within IT service delivery
* Ensure adherence to ITIL and change management best practices
Skills & Experience Required
* Proven experience managing a fast-paced IT Service Desk team
* Strong troubleshooting skills across Windows, Mac, and mobile devices
* Excellent knowledge of Microsoft 365 and Office applications
* Track record of improving IT processes and creating efficiencies
* Ability to communicate effectively with stakeholders at all levels
* Within a reasonable commutable distance of Cambridge and able to work onsite a minimum of 3 days per week
We are looking for someone to start within the next 2-3 weeks, so those on a longer notice period will sadly not be considered at this stage. Please ensure your CV is clear with a mix of technical hands on work, as well as experience leading a team.
For more information and a full job description, please contact Andy Clarke at The One Group.