What's involved with this role: JOB TITLE: Subject Access Requests (Sars) Officer - Customer Services REF: Brent 5274297 and Brent 5274296 Pay rate: £20.74 per hour PAYE Contract Type: Temporary, Anticipated 3 to 4 months Working Arrangement: Hybrid working, with the expectation that you will work from home two days per week and attend the office for the remaining days, subject to service requirements The role: On behalf of a local council, we are seeking two Subject Access Requests (Sars) Officer to provide individuals with access to their personal data, held by the Council and its service providers, in line with GDPR and data protection legislation You should have significant previous experience in a similar customer service position dealing with Data Subject Access Requests or similar, involving regular communication with the public, internal council officers and external organisation It is essential that you also have previous experience of performing VLOOKUPS and working with Pivot Tables Key Responsibilities: Providing advice and guidance on customer's rights of access to their personal data, dealing with any of their issues, in line with GDPR and data protection legislation Ensure that all relevant data is disclosed to individuals securely, in response to Subject Access Requests, as soon as possible and statutory timeframes Ensure that Third Party Disclosure requests are processed and that relevant information is disclosed to third parties within 20 working days Support organisational compliance with data protection law Encouraging and promoting positive and open attitudes to the sharing of people’s personal data with them, improving council process and ensuring adequate procedures and training What the client is looking for: Significant previous experience in a similar type of position dealing with Data Subject Access Requests or similar, involving the regular communication with the public, internal council officers and external organisation Previous experience of working in a customer service environment Significant previous experience in managing a process under tight deadlines, monitoring the process, identifying and resolving issues in getting the process completed Strong experience working with Microsoft Office suite and Adobe - particularly Adobe Candidate should be comfortable performing VLOOKUPS and working with Pivot Tables Significant previous experience in writing communication and reports that are read by senior management Previous experience of working with IT systems or databases How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis —early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.