Job Description
What you'll be doing:
Incident Monitoring & Response
* 24/7 monitoring of critical event management platforms, security incidents, alerts and intelligence products
* Serve as the primary point of contact for clients during active security incidents and emergencies
* Triage and coordinate responses to a range of incidents including employee emergencies, critical events and crisis and incident scenarios
* Manage the full incident lifecycle through escalation, coordination, resolution and post incident review
Client & Stakeholder Communication
* Liaise professionally with clients, on site and on the ground security teams, and third-party providers to facilitate effective crisis responses
* Communicate timely, accurate incident notifications and updates to clients and internal stakeholders
* Use Mass Communications tools to ensure timely and appropriate escalation to critical events and crises
* Maintain professionalism and empathy when engaging with individuals in distressing or sensitive circumstances
Case Management & Investigation
* Manage all incoming GSOC communications (calls, emails) within agreed Service Levels
* Open, manage and close incident cases accurately, ensuring full data integrity throughout
* Adhere to client-specific Standard Operating Procedures (SOPs) and escalation protocols at all times
Reporting
* Prepare and deliver incident reports, post event summaries and monthly operational reports to clients by agreed deadlines
* Support the development, ongoing maintenance and continuous improvement of client SOPs, escalation protocols and response playbooks
* Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Securitas.
Qualifications
What you'll need to bring:
Essential
* 2–5 years’ experience in a GSOC, security operations centre, emergency response or similar environment
* Experience managing crisis or emergency incidents (corporate, military or policing preferred)
* Strong written and verbal communication skills
* Ability to handle multiple cases simultaneously in a fast‑paced environment
* Experience producing incident reports and working in a client‑facing capacity
* Understanding of crisis/incident management frameworks
* Confident using (or quickly learning) incident management, mass comms or operational tech platforms
* Willingness to work rotating 24/7 shifts
Desirable
* Degree or qualification in Security Management, Emergency Management, Risk or similar
* Additional language skills
* Interest in global events and geopolitical developments
* Exposure to travel security, duty of care or protective services
* Experience working with multinational clients
* Relevant industry certifications (CPP, PSP or equivalent)
Additional Information
It’s great to see you’re considering a career with Securitas UK!
Join our global team of 336,000+ colleagues and help make the world a safer place.
At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:
* Opportunity – We see potential in every person and situation
* People – We open our eyes to all that’s good
* Purpose – We make your world a safer place
What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
* STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
* Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
* HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
* Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
* Specsavers – Save money on eye tests and when purchasing spectacles.
* WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
* Toothfairy – Online access to advice and guidance, from real UK Dentists.
* Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
* Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
* Free Mortgage Advice
* Go & Live – Financial Wellbeing Hub
* Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas
Take the Next Step
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.
See a different world.