This is an exciting time to work at Companies House. As well as delivering on an organisational wide digital and data transformation, Companies House is seeing the biggest changes to the way that it has operated since it was established. We have been implementing a series of reforms because of the Economic Crime (Transparency and Enforcement Act) 2022 and the Economic Crime and Corporate Transparency Act 2023 and are currently implementing new requirements for identity verification. Our extensive programme of implementing the legislative reforms will see us exercising several new powers to improve the integrity of the company information we receive, hold and share, but also these reforms place Companies House at the heart of the cross-government approach to tackling Economic Crime.
As a Service Manager you’ll be responsible for overseeing the running of compliance and enforcement work streams related to ID Verification. This will include strategically supporting and overseeing teams across the organization to ensure that the overall framework and approaches are implemented as intended, offering accurate and timely responses to early implementation phases. You will be developing and maintaining communication and correspondence related to IDV compliance and enforcement and ensuring that guidance and information is informing customers about compliance and consequences of non-compliance,
You will be identifying vulnerabilities and risks, undertaking assessments of threats, and prioritising compliance and enforcement activities according to those priorities and designing approaches to mitigate them. Together with colleagues in the IDV team, this role is key in designing and developing our approaches to compliance and enforcement ready for go-live and for implementing them effectively and ensuring we develop a Compliance and Enforcement Service that is fit for our new role in government.
If you are interested in joining us, please apply!
Job description
The role will involve developing and delivering our approaches to non-compliance with ID Verification and Reverification and overseeing their implementation. Guided by our Compliance and Enforcement strategies and frameworks, you will identify vulnerabilities, inaccuracies, risks and threats and plan, design and implement targeted and strategic work streams to tackle non-compliance and improve the integrity of the company information used and trusted to grow the UK economy. As a key player in the C&E Team, this role will ensure that statutory requirements are met, that we seek to promote the new objectives of the registrars, and non-compliance is dealt with robustly and proportionately and that we play our part in deterring, preventing and disrupting id fraud and economic crime.
The Registrars’ objectives are to:
* ensure that any person who is required to deliver a document to the registrar does so (and that the requirements for proper delivery are complied with)
* ensure that information contained in the register is accurate and that the register contains everything it ought to
* ensure that records kept by the Registrar do not create a false or misleading impression to members of the public
* prevent companies and others from: carrying out unlawful activities; and facilitating the carrying out of unlawful activities
The key responsibilities will include:
* Overseeing the implementation of a range of enforcement and sanctions approaches for Identity Verification and Reverification, working closely with teams across the organisation, ensuring alignment with our compliance and enforcement strategies and agreed impacts and policy outcomes.
* Identifying and prioritising any delivery issues and tracking metrics to ensure compliance and enforcement activities are delivering as per the strategies and approaches, and are delivering value for money, and any agreed KPIs.
* Identifying vulnerabilities, inaccuracies, risks and threats to non-compliance and the Company register, designing and delivering proportionate and effective compliance and enforcement strategies and campaigns in a targeted and efficient way.
* Investigating suspicious ID activity, leading and overseeing casework, using robust evidence, objectivity and impartiality, and formulating clear reports containing robust and proportionate recommendations for enforcement actions.
* Responsible for effective delivery of a range of projects, including preparing papers and business cases, and reporting progress to the Head of IDV Compliance and Enforcement Service and the various governance boards.
* Monitoring trends over time, and refining our approaches continuously, to ultimately improve the integrity of ID information, driving up trust and transparency.
* Working hand in hand with our compliance, intelligence, policy, legal and prosecution teams to ensure robust and effective enforcement approaches are employed and we contribute to the legislative and policy intent and wider directorate strategies.
* Collaborating closely with a wide range of stakeholders and partners externally, including referrals to and from the team and to the Insolvency Service, ensuring joined up and system wide approaches to tackling non-compliance and criminal activities, reporting and escalating to Head of Service and Intelligence teams appropriately.
* Understanding customer insight and user research and able to translate these into service improvements.
* Managing and developing a team as well as continuously learning and improving oneself.
* Managing resources effectively, including budgets, to ensure the area is operating within agreed parameters.
About the team
We are responsible for tackling non-compliance with Identity Verification requirements. We shape, design and develop the strategies, frameworks and approaches and oversee the efficient and effective delivery and implementation of these. We are part of the Intelligence and Law Enforcement Directorate and belong to the counter fraud profession. The IDV Compliance and Enforcement Service is made up of the following components: representations, extensions, prosecution, insolvency service referrals, financial penalties and reverification.
This new role sits within the Identity Verification (IDV) Compliance & Enforcement Team, focusing on driving up compliance with the new legal requirements and designing and implementing robust and proportionate enforcement action against non-compliance in line with our agreed framework and approach. ID verification is our biggest reform measure and will provide the largest priority in terms of compliance work going forward. We will need a multi-faceted compliance approach and detailed compliance and enforcement plans in place that will underpin the implementation, during the initial transition period and subsequent phases.
Where you will be working
You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on your role and your day-to-day work activities. Your manager will agree regular patterns of attendance with you; however, you may be required to make yourself available to attend the office more frequently when required to meet business needs.
Working Hours
Due to the nature of this role and team structure, this is only a full-time position of 37 hours per week.
To be eligible for this role you also need to meet our Nationality requirements which are outlined below and successful candidates must meet the security requirements for Security Clearance (SC) before they can be appointed. To gain (SC) you will need to have been a UK resident for a minimum of 3 years out of the last 5 years.
Further information can be found below.
Companies House also cannot offer Visa sponsorship to candidates through this campaign.
Person specification
We are looking for someone with the following:
* Experience of working in a compliance and enforcement or regulatory role in a relevant context.
* An understanding of translating legislative requirements into sound policy and practice.
* Experience of strategic thinking and leadership with a proven track record in designing and shaping approaches to compliance and enforcement in a relevant context.
* Track record in delivering at pace for key milestones including financial approvals / project gates and go-live dates.
* The ability to develop effective working relationships and engage with staff and a range of stakeholders at all levels to achieve the desired outcomes, internally and externally.
* The ability to clearly articulate vision and strategy verbally and in writing, and use influencing skills to obtain buy in and engagement from others – internal and external to Companies House.
* Experience of leading and managing others to meet current and future developmental and business requirements.
Behaviours
We'll assess you against these behaviours during the selection process:
* Seeing the Big Picture
* Communicating and Influencing
* Making Effective Decisions
* Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
* Experience of working within a compliance, enforcement or service delivery team, including experience of designing and shaping compliance and enforcement strategies and overseeing their delivery.
Benefits
Alongside your salary of £58,531, Companies House contributes £16,956 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Join us at Companies House and experience the difference of working within a culture that values you, not only as an employee, but as an integral part of our Companies House team.
We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Head to Our benefits - Working for us - Recruitment ( ) to find out more about the fantastic benefits package we have at Companies House.
We celebrate diversity...
As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. We will be happy to discuss any person-centred adjustments, please contact us by emailing recruitmentCH@companieshouse.gov.uk
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
In your application form we’d like you to:
1. Tell us about your employment history, including key responsibilities and achievements.
2. Write a personal statement of 1,250 words with examples to demonstrate the criteria listed in the Person Specification.
3. Provide a 250 word example to demonstrate your experience of working within a compliance, enforcement or service delivery team, including experience of designing and shaping compliance and enforcement strategies and overseeing their delivery.
We will be sifting looking through your employment history, personal statement and 250 word example for evidence of the essential criteria.
The sift criteria is as follows:
* Experience of working within a compliance, enforcement or service delivery team, including experience of designing and shaping compliance and enforcement strategies and overseeing their delivery.
* An understanding of translating legislative requirements into sound policy and practice.
* Experience of strategic thinking and leadership with a proven track record in designing and shaping approaches to compliance and enforcement in a relevant context.
* Track record in delivering at pace for key milestones including financial approvals / project gates and go-live dates.
* The ability to develop effective working relationships and engage with staff and a range of stakeholders at all levels to achieve the desired outcomes, internally and externally.
* The ability to clearly articulate vision and strategy verbally and in writing, and use influencing skills to obtain buy in and engagement from others – internal and external to Companies House.
* Experience of leading and managing others to meet current and future developmental and business requirements.
We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names) from your employment history and statements.
Sift Process
* We’ll carry out a sift of applications. We may raise the score required at sift stage to progress to interview if we receive a high number of applications.
* Also, if we receive a high volume of applications, we will carry out a pre-sift on your demonstration of: Experience of working within a compliance, enforcement or service delivery team, including experience of designing and shaping compliance and enforcement strategies and overseeing their delivery.
* At sift we may choose to take through the highest performing candidates to the next stage. If, after the final stage is completed and roles are unfilled, we will proceed to invite lower scoring candidates to interview.
* Successful candidates at sift will be invited to an in-person interview at our Cardiff office.
Interview Process
* Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles assessing the Behaviours, experience and technical skills listed in the advert and Strengths.
* There will be an activity as part of the interview. Further information will be provided to candidates selected for interview.
* A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
* If after interview you are not found appointable at the advertised grade you may be offered the lower grade role if you are considered to meet the skills, experience and behaviours for the lower level. The benchmark for appointing to the lower grade is set at the start of each campaign. All offers will be made in merit order.
Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made based on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.
Key dates (dates are indicative only and could be subject to change)
* Closing Date: 01 February 2026 (at 23:55)
* Sift/Shortlist: w/c 02 February 2026
* Interview: Friday 27 February 2026
Sponsorship
Companies House cannot offer Visa sponsorship to candidates through this campaign. Companies House holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify. Should you apply for this role and require sponsorship, your application may be rejected, and any provisional offers of employment withdrawn.