About Us
Dyson is growing fast and our ambition is huge – more categories, more locations, and more people.
We believe in a problem-solving approach to innovation, relying not only on inventive engineers but also on skilled teams like ours in Chippenham. Our dedicated team is responsible for diagnosing faults, repairing, and servicing Dyson products across our diverse portfolio, which includes Floorcare, Haircare, and Environment Care.
This full-time role is located on our campus and operates on a 4-day on, 4-day off shift pattern, with start times ranging from 07:00 to 08:00 and ending between 17:15 to 18:15. Join our team at Dyson and be part of our exciting journey to shape the future of technology and customer satisfaction.
About The Role
Join our dynamic team as a Senior Operative where your main responsibilities will revolve around ensuring Dyson products returned by UK customers are diagnosed, repaired, and serviced to the highest quality service level set by Dyson. You'll be an integral part of our commitment to excellence.
Your expertise will be put to use as you repair and rebuild returned or customer machines following the defined Dyson policies and procedures. You'll have the opportunity to showcase your skills in refurbishing products to meet Dyson's exacting quality standards. You’ll assist in loading and offloading vehicles, unboxing and re-boxing Dyson products and parts, and managing bookings and dispatches using various systems.
We take pride in maintaining a clean and organised working environment, and you'll play a significant role in this by using our state-of-the-art dust extraction equipment and provided cleaning materials. Furthermore, you'll contribute to our commitment to sustainability by properly disposing of site waste and adhering to recycling processes.
Your attention to detail and efficiency will be paramount as you participate in the picking, packing, and dispatching of Dyson products and parts while striving to achieve performance targets. You'll also help keep our onsite stock locations well-stocked and organised.
As a Senior Operative at Dyson's Bumpers Farm Site, you'll be part of a passionate team working on cutting-edge products, making a real impact on the lives of our customers. If you're eager to join a company that values quality, innovation, and teamwork, we can't wait to hear from you!
You will:
1. Diagnose, Repair and service Dyson products returned by UK customers according to the Dyson quality service level
2. Repair / Rebuild the returned / customer machine as per the defined Dyson policy and procedures.
3. Ensure that all Health and Safety procedures are followed
4. Be able to follow written & electronic data and instructions
5. Adhere to Dyson Quality Standards
6. Assist in the loading and offloading of vehicles
7. Unbox and re-box all Dyson products and parts
8. Book in and dispatch using SAP, CRM, PCF and courier systems
9. Ensure cleanliness of all our products and working environment using dust extraction equipment and cleaning materials and products provided
10. Assist the disposal of all site waste ensuring site recycling processes and procedures are followed and onsite equipment is used correctly
11. Picking, Packing and Dispatching of Dyson products and parts working to achieve set performance targets
12. Replenishment of our parts and products in all our onsite stock locations
13. Work as a team member to deliver high quality products and good customer service
14. Follow reclamation, preparation, regarding and packing standard operating procedures and quality standards documentation
15. Complete all documentation accurately and in a timely manner.
16. Maintain high standards of housekeeping of all operational areas.
17. All manual handling activities
18. Ensure that all Health and Safety procedures are followed
19. Actively support and participate in site ISO & Quality Standards
About You
We are seeking a motivated individual with experience in a warehouse environment, possessing basic computer literacy (Word/Excel), and good communication skills in English. You need to be adept at following instructions and diagrams for fault diagnosis and repairs, have strong problem-solving abilities, and have a dedication to customer satisfaction and quality.
You will have a positive attitude, be self-motivated, and exhibit ambition, with a passion for our brand and a drive for achieving results and goals. Experience with different IT systems and an understanding of electrical and mechanical principles are valuable assets. Attention to detail, a proactive approach to seizing opportunities, along with the ability to act with flexibility and initiative, will stand you in good stead.
We're looking for someone who:
20. has experience of working in a busy warehouse environment
21. is computer literate i.e. Word/Excel
22. has basic Numeracy and literacy skills
You will be:
23. enthusiastic and self-motivated
24. a great communicator
25. able to work as part of a team or individually
26. pro-active and driven for results
27. detail orientated
28. able to read and speak fluent English
29. flexible and able to act upon your own initiative
Experience that is desirable but not mandatory:
30. Up to date Counterbalance License
31. Experience of using different IT systems
32. Electrical and mechanical understanding
33. Experience as Technician in a service/technical or manufacturing environment
Benefits
Financial
- Performance-related bonus scheme
- Competitive pension scheme
- Life assurance
- Discounts on Dyson machines and retail discounts
Lifestyle
- 27 days’ holiday (plus bank holidays)
- Electric vehicle salary sacrifice scheme
- Ability to purchase additional holiday
Health
- Private medical insurance and dental insurance
- Employee assistance programme, digital GP, on-site physio and GP, prescription service, fertility treatment support
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.