Go back Rainbows Hospice for Children and Young People
Family Support Coordinator
The closing date is 27 July 2025
Do you have experience supporting families in a health or social care setting? Are you confident working with babies, children, and young people with complex or palliative care needs? If so, you could be the person we're looking for.
Main duties of the job
We're expanding our Family Support team and have a new opportunity for a Family Support Coordinator. In this vital role, youll help families access a wide range of universal support services and activities offered by Rainbows.Location: Rainbows Hospice, Loughborough (with occasional travel across the East Midlands)Hours: Monday to Friday, 9am5pm (with occasional evening and weekend work for events)
About us
Here at Rainbows Childrens Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, were here to brighten short lives and support families, wherever they are.
Job responsibilities
About the roleSome of the key responsibilities include (but not limited to):Be a first point of contact for families not yet assigned to a named Rainbows workerOffer emotional and practical support by phoneConnect families with peer support and wellbeing opportunitiesRecommend families for a Holistic Needs Review when appropriateSupport our Community Hubs by helping to coordinate activities, transport, and attendancePlan and deliver introductory Hospice tours for new familiesLiaise with volunteers running our Keep in Touch serviceFurther responsibilities in the role can be found by downloading the Job Description.RequirementsNVQ Level 2/3 (or equivalent) in a relevant fieldExperience working with families in a health or social care settingExperience supporting babies, children, or young people with complex or palliative care needsAble to work independently and manage your time effectivelySkilled in offering emotional and practical supportFurther requirements can be found by downloading the Person Specification.Our Benefits include:Free onsite parking at the Hospice, Lark Rise, Loughborough.Eligibility to join blue light card discount scheme and Company Shop.Healthcare Cashback plan.Life Assurance.27 days holiday plus bank holidays.Contributory pension scheme or Salary Sacrifice Pension SchemeAffordable meals at the Hospice, Lark Rise, Loughborough.Free Tea, Coffee and Fruit whilst at the HospiceFree access to an employee assistance programmeWellbeing support and access to Mental Health First AidersUnofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitorsFor further information about this role and the responsibilities please contact Sam Herrett, Family Support Lead, on sam.herrett@rainbows.co.ukTo apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at recruitment@rainbows.co.ukThis role is subject to Enhanced DBS (Disclosure and barring Service Check) and pre-employment checks.Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.
Person Specification
Experience
* Experience in a health and social care setting working with families
* Experience with babies, children and young people with palliative care or complex needs
* Ability to manage conversations on the telephone including at times from distressed/upset parents/carers
* Experience working in a multidisciplinary team
* Experience of working independently without supervision
* Ability to organise and conduct own workload in a professional timely manner
* Understanding of safeguarding children and vulnerable adults
* Understanding of the roles of other services and professionals who may be involved with a family
* Basic IT Skills
* Treats all babies, children, young people and families with dignity, respect and understanding
* Ability to set and maintain professional boundaries with staff, children/young people, parents and visitors
* Positive attitude towards change
* Ability to recognise stress in oneself and others and to manage it effectively
* Demonstrates motivation and commitment towards personal and professional development
* Ability to use own initiative
* Able to work Saturday or Sunday as required
* One Team Working together with fairness and respect.
* People Centred Championing inclusivity, compassion and clarity.
* Aim High Adapting, learning and sharing our expertise.
* Own It Focused, committed and accountable.
* Experience offering emotional and practical support
* Ability to review assessed needs of babies, children/young people and families
* Experience of using SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Rainbows Hospice for Children and Young People
Address
Rainbows Hospice, Lark Rise, Loughborough,
Rainbows Hospice, Lark Rise, Loughborough,
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