Overview:
We are looking for an Operations officer to support Bridge Financing activities under our Real Estate Finance portfolio. This is an entry level position, will be involved in transaction processing, documentation review, coordination with internal departments, compliance oversight, and providing support to other Operations units when required. This role is suitable for a fresh graduate who is keen to build a career in financial operations. The role will also assist Credit Administration by verifying credit documentation, monitoring fulfilment of approval conditions, and ensuring accurate and timely maintenance of credit files and systems for the Bridge Financing portfolio.
Job Purpose
The Operations Officer– Bridge Financing Operations will support the end-to-end operational activities related to Bridge Financing under the Real Estate Finance portfolio. This position will additionally perform Credit Administration support, ensuring proper documentation, compliance with credit terms, and coordination with business and legal teams to maintain complete, updated credit and security records. The role involves coordination with internal stakeholders, accurate and timely processing of transactions, ensuring strict compliance with regulatory requirements, maintaining robust operational controls, and supporting other Operations units when required.
Key Responsibilities
1. Transaction Processing & Documentation
· Process bridge financing transactions in accordance with approved terms, internal policies, and regulatory requirements.
· Review all supporting documents, including approvals, agreements, evidence of due diligence, and any other required documentation.
· Coordinate with the Bridge Finance Business team to obtain missing documents, clarifications, or approvals.
· Ensure completeness, accuracy, and authenticity of all documentation before processing.
· Maintain proper logs and checklists for all processed transactions.
· In addition to operational duties, the role will also perform Credit Administration activities, including reviewing credit approval documents, ensuring completeness of security and conditions precedent, and coordinating with relevant teams for timely credit file updates including any other activities.
2. Compliance, Controls & Audit Readiness
· Ensure strict compliance with all applicable regulations, laws, rules, internal policies, procedures, and governance frameworks.
· Conduct Risk Control Self Assessments (RCSA) for the unit and support the development of control improvements.
· Maintain audit-ready documentation and respond promptly to audit or compliance queries.
· Support regular updates of Standard Operating Procedures (SOPs), Product Control Functional Checklist (PCFC), and Department Control Functional Checklist (DCFC).
· Ensure immediate escalation of any control gaps, errors, incidents or issues etc.
· Report any control gaps, errors, incidents or issues immediately to the relevant line manager, Head of Operational Risk including appropriate seniors/management team.
3. Reconciliations & Reporting
· Perform daily, weekly, and periodic reconciliations related to Bridge Financing operations.
· Escalate any mismatches or discrepancies while ensuring timely resolution.
· Prepare and share MIS, data, exception reports, and operational summaries with appropriate stakeholders.
· Assist in preparing presentation decks (PPT) for management meetings, committees, and internal reviews.
4. Stakeholder Coordination
· Coordinate closely with Business, Finance, Compliance, Credit, Legal, Risk, Operations and other relevant departments to ensure smooth processing of bridge financing transactions.
· Support communication and follow-ups to ensure timely receipt of required documentation and approvals.
· Maintain professional and effective working relationships with internal and external stakeholders.
5. Support to Other Operations Units
· Provide operational support to Trade Operations, Payment Operations, and other units when there are no active Bridge Financing transactions.
· Process relevant transactions under assigned units as directed by the line manager.
· Participate in cross-training to enhance coverage and operational resilience across the Operations Department.
6. Operational Excellence & Ad-hoc Tasks
· Contribute to process improvements, automation, digitization opportunities, elimination of redundancies and reduction of manual touch points.
· Participate in risk assessments, control reviews, and process reengineering initiatives.
· Perform any other tasks and responsibilities assigned by the operations department heads, COO and CEO.
· Support any activities related to operations, business development, and organisational initiatives.
Qualifications & Skills
Education
· Bachelor’s degree in business, Finance, Accounting, Management, Economics, or a related field (fresh graduates encouraged to apply).
Technical Skills
· Basic understanding of financial products, preferably lending or real estate finance (preferred but not mandatory).
· Proficient in MS Office, especially MS Excel, Word, and PowerPoint.
· Strong documentation and analytical skills.
Soft Skills
· Excellent communication, coordination, and interpersonal skills.
· High attention to detail with strong organisational ability.
· Ability to work under pressure and meet deadlines.
· Proactive, disciplined, and eager to learn.
Key Competencies
· Compliance and control mindset
· Analytical thinking
· Problem-solving
· Stakeholder management
· Teamwork and collaboration
· Accountability and ownership
· Adaptability and willingness to learn