Senior Patient Access Officer
The Wilmslow Hospital
Full time 37.5 hours per week.
Permanent
We're seeking a dedicated Senior Patient Access Officer to join our Patient Access team at The Wilmslow Hospital. In this role, you will support the Patient Access Leader in managing and enhancing the high-quality, customer-focused services provided by the department.
The Senior PAO will oversee daily operations, supervise team activities, and ensure service standards are maintained. Effective communication and guidance to colleagues are essential to meet service expectations.
Our commitment is to care and improve human life, guiding everything we do at HCA UK. From leadership to frontline staff, everyone plays a part in delivering exceptional patient care. To us, this role is part of a larger team dedicated to improving lives daily.
What you'll do:
1. Ensure all administrative functions are performed to the highest standards.
2. Equip teams to carry out their tasks effectively and maintain supplies.
3. Ensure all patients meet HCA criteria for successful financial settlement, whether Sponsored or Self-funded.
4. Seek assistance from the Patient Access Manager (PAM) or Leaders (PAL) for complex issues.
5. Manage patient waiting areas to ensure smooth service delivery.
6. Support PAL in staffing arrangements to prevent service gaps (rota management).
7. Take on supervisory responsibilities as needed.
8. Assist Patient Access Officers with complex tasks.
9. Deputise for the PAL when required.
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