1. Paying up to £28,000
2. Immediate Start!
About Our Client
The employer is a small-sized company within the Technology & Telecoms industry, known for its focus on innovation and delivering excellent customer solutions. With a dedicated team, they are committed to supporting their clients and fostering a professional environment.
Job Description
3. Respond to customer inquiries via phone, email, and online platforms in a timely manner.
4. Provide accurate information about products and services to customers.
5. Resolve customer issues by liaising with internal departments, ensuring a smooth resolution process.
6. Maintain detailed and accurate records of customer interactions and feedback.
7. Identify opportunities to improve customer satisfaction and escalate as necessary.
8. Support the sales team by providing necessary information and assistance.
9. Ensure compliance with company policies and procedures during customer interactions.
10. Proactively contribute to team goals and objectives.
The Successful Applicant
11. Strong communication and interpersonal skills to handle customer interactions effectively.
12. Proficiency in using computer systems and relevant software.
13. Ability to manage multiple tasks while maintaining attention to detail.
14. A proactive approach to problem-solving and resolving customer concerns.
15. Experience in a customer-facing role, preferably within the Technology & Telecoms sector.
16. A customer-focused mindset with a commitment to delivering excellent service.
17. Ability to work collaboratively as part of a team in a fast-paced environment.
18. Must drive due to location
What's on Offer
19. Permanent position with opportunities for growth and development.
20. On-site parking for added convenience.
21. Supportive company culture within the Technology & Telecoms industry.