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Operations manager

Alcester
Arden Personnel
Operations manager
Posted: 25 July
Offer description

Nr Alcester | Salary: Up to £55,000 | Full Time, Permanent

Are you a strong, solutions-focused leader who can juggle multiple departments, drive operational performance, and still find time to keep customers smiling? If you’re an experienced Operations Manager looking to make a meaningful impact in a well-established business, we want to hear from you.

Arden Personnel is proud to be partnering with our client based near Alcester, to find a dynamic, driven, and detail-focused individual to join their senior leadership team.

With a reputation for exceptional quality and customer service, this organisation is looking for someone who can not only maintain their high standards but challenge them – someone who can bring ideas to the table, implement lasting change, and lead by example.

About the Role

Reporting directly to the Managing Director, this is a pivotal role overseeing both production and service operations. Your mission? To maximise efficiency, strengthen team performance, enhance customer satisfaction, and lead the business into its next phase of growth.

You’ll take ownership of strategic planning, departmental leadership, health & safety, ISO compliance, client relationship management, HR coordination, and everything in between. This is a varied and high-responsibility role that demands both big-picture thinking and a hands-on approach.

Key Responsibilities for this Operations Manager role?

Developing and executing strategic operational plans aligned with business growth targets

Leading and motivating teams across production and field service, setting clear objectives and KPIs

Overseeing the company’s vehicle fleet requirements in collaboration with the MD

Acting as the senior point of contact for key clients, managing relationships and resolving issues

Reviewing internal systems and processes to enhance productivity and profitability

Managing training and development initiatives to upskill staff and promote progression

Taking full responsibility for the company’s ISO accreditations and audit processes

Overseeing Health & Safety compliance and Fire Safety procedures across the site

Supporting internal HR matters including recruitment, performance, and employee wellbeing

Support and oversee companywide internal and external projects

Collaborating with internal teams to develop and approve new products

Ensuring customer-facing operations are carried out to the highest standard, on time and within budget

What You’ll Bring to this Operations Manager role?

Proven experience in a senior operational role (ideally within a manufacturing, technical, or project-based environment)

Strong understanding of ISO 9001, 14001, and 45001 standards

Project management experience – able to deliver large-scale projects

Familiarity with MRP systems and strong IT skills (Excel, Outlook, Word)

Full, clean UK driving licence

A proactive, solutions-oriented approach with a natural ability to lead and inspire teams

Confident communicator – able to present to stakeholders, lead meetings, and build trusted client relationships

A good working knowledge of mechanical or civil engineering would be a definite advantage

Why You Should Apply for this Operations Manager role?

Join an established company with an exciting future

Genuine autonomy to influence how operations are shaped and improved

Friendly and knowledgeable senior team with a collaborative culture

Real variety in your role – from client strategy to audits, no two days will look the same

Competitive salary and long-term development prospects

Ready to Apply?

If you’re a motivated, commercially aware operations professional who’s ready to roll up your sleeves and make a big impact, we’d love to hear from you.

Apply today, or contact the Arden Personnel team for a confidential discussion

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