Job Summary:
As an Inside Sales Coordinator, you will be responsible for developing long-term relationships with customers and overseeing sales. You will work to satisfy customers needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service oriented.
Ultimately, you should be able to grow our business by building successful, long-term client relationships with a key focus on delivering high standards of customer service and upselling.
Responsibilities:
Completion of RFQ's from customers
Negotiating with customers regarding pricing/leadtime for orders
Processing customer orders
Progressing any customer queries regarding outstanding orders
Facilitating business reviews with customers
Maintain regular customer engagement
Ensuring the system is updated using active price management including margins
Analysis of customer schedules to ensure stock availability
Obtaining up to date forecast information for key customers
Monthly sales forecasting analysis on key accounts
Creation of commercial invoices and supporting of customer declarations
Resolving empty bin queries by liasing with customer & purchasing department
Regular reviews of any invoice exceptions
Co-ordinate activities with any quality concerns raised by our customers
Support and collaborate with AR/AP to resolve invoice discrepancies
Liase with Warehouse operations to ensure timely fulfilment of customer orders
Generate customers KPIs as required
Any other duties as required by management
Requirements:
Developing long-term relationships with customers
Provide fantastic customer service
Swift at handling queries
Excellent communication and negotiation skills
Proficient in oral, written, and mathematical skills
Experience of Microsoft Office package including Excel
Company Benefits: Eligible for Company Annual Incentive Plan
Company Pension Scheme
Health cash plan
Life Insurance x4 salary
Our Values: Do The Right Thing and we will succeed: We insist on honest and ethical behavior; We treat others respectfully; Our actions are underlined with high integrity; We partner with others who hold these same values.
Go One Better to achieve greatness: We strive to do our best every day; We are curious and seek alternative viewpoints; We value innovation to deliver long-term success; We will not accept the status quo and tirelessly seek to improve.
Customer First balanced with Company results: We serve our customers with a sense of urgency; We strive to anticipate our customers needs; We work with our customers to ensure we are providing them the best solutions they value; We help to deliver the long-term success of our company.
WE DO what we say: We seek clarity and understanding; We follow through on our commitments; We respectfully challenge and collaborate to achieve mutual success; Once we agree, we move forward and make no excuses.
Together we win: We respect and value each others thoughts and opinions; We make the time to develop meaningful relationships; We seek new opportunities to continuously learn: We never miss an opportunity to bring out the best in others.
Make a career at SUPPLY TECHNOLOGIES:
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution.
NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.
Supply Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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