Salary: £51,000 - 91,000 per year Requirements: Proven experience leading IT Operations in complex, multi-system environments Strong understanding of security frameworks, threat detection, incident response, and operational cyber maturity Experience with IaaS, PaaS, SaaS, and hybrid cloud strategies Technical depth across infrastructure, networking, and enterprise systems Experience maturing and enforcing release management frameworks aligned to ITIL best practices Strong understanding of infrastructure and application dependencies during releases and changes Excellent communication, relationship-building, and influencing skills at senior levels A proactive, forward-thinking approach to risk, service improvement, and operational excellence Responsibilities: Lead and transform our digital future through effective management of IT Operations and Service Delivery Ensure technology availability, security, resilience, and cost-effectiveness for colleagues and customers Resolve critical incidents and strengthen our cyber posture Drive our cloud migration roadmap and other strategic initiatives Oversee two pivotal functions: Service Operations and Technical Operations Embrace complexity and own outcomes for a stable and innovative environment Technologies: Cloud IaaS Support ITIL PaaS Security Azure More: We are a forward-thinking organization based in Bradford, offering a hybrid work model (2–3 days in the office). We believe that everyone deserves a place to call home, and our mission drives us to innovate and improve our services. Our Head of IT Operations & Service Delivery will lead an ambitious team and enjoy a salary of £77,405 per annum, alongside a comprehensive benefits package including 28 days of holiday, health and wellbeing support, and career development opportunities. We celebrate diversity and have a strong commitment to inclusion, striving to create a supportive workplace for all. last updated 5 week of 2026