Fantastic opportunity for an enthusiastic and dynamic Customer Services Team Leader to join our equine reception/administration team in Goosnargh, Preston.
The successful candidate will be managing a team of four, looking after 16 vets and their equine clients. They must be a positive and supportive addition to the team with the ability to successfully manage the smooth running of a busy ambulatory and clinical veterinary practice.
No experience of working in a veterinary setting is necessary – team leadership skills are more important!
Main tasks and responsibilities
* Coordinating the team, prioritising and delegating tasks.
* Managing the staff rotas and working the diary efficiently to maximise daily output.
* Training the team, with a focus on continuous development and accuracy of work.
* Maintaining and developing efficient processes and implementing new services.
* Assisting and supporting our clients, ensuring their needs are met in a friendly, professional manner by the reception team.
* Liaising with directors, clinic and on the road vets, and the nursing team.
* Taking telephone calls, managing email communications and processing payments, delivering a high level of customer service throughout each client experience.
* Assisting the veterinary surgeons, wider equine team, and senior management with requests.
* Promotion of the services offered by Oakhill Equine Vets.
The successful candidate must be able to demonstrate and possess supervisory experience, good critical thinking, decision making and problem-solving skills, compassion, a positive attitude, follow-through and excellent communication and team management skills, with the ability to multitask.
Minimum Requirements:
* A self-starter with the ability to motivate a team.
* Microsoft Office with typing skills and administrative knowledge with an eye for detail.
* Able to work well in a fast-paced environment and still maintain a high standard.
* Effective time management skills with the ability to prioritise tasks.
Experience working within a veterinary practice along with basic horse care knowledge allowing an understanding of the importance and prompt communications required in emergency care.
Working hours:
This is a full-time (40 hours per week) position, working within office hours: Monday to Friday, 8am – 6pm.
What do Oakhill offer?
* A competitive salary dependent on skills and experience – to be discussed at interview.
* Ongoing training & professional development.
* Wellbeing support in a friendly environment.
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