Service Desk Analyst
Remote/Liverpool (on site once a week)
£150 per day (Inside IR35)
6 months +
A Service DeskAnalyst is required for our client who are based in Liverpool. This role supportsinternal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit.
Responsibilities
* First-line support via phone and email
* Incident management using ServiceNow
* Troubleshooting and resolving technical issues
* Managing ticket queues and escalations
* Collaborating with internal teams
* Supporting software like O365, Windows 10/11, SharePoint, and more
Experience required
* Strong customer service skills
* Experience in 1st Line IT support
* Excellent communication and problem-solving abilities
* Familiarity with ServiceNow and ITIL practices
* Knowledge of O365, Windows, SharePoint
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