Job Description
Head of Fellowship Experience
Team: Fellowship | Location: London / Hybrid | Salary: £55,000 - £65,000 | Permanent, Full-Time
About the Role
Harris Hill are proud to partner with a leading organisation to recruit a dynamic and experienced Head of Fellowship Experience. This newly created senior role offers an exciting opportunity to shape and lead an exceptional end-to-end fellowship journey, delivering outstanding user and experience design at scale.
You will lead a talented team responsible for enhancing engagement, boosting retention, and ensuring the fellowship experience is world-class across recruitment, onboarding, lifecycle communications, and community engagement. This is a unique role for someone passionate about user-centred design, with proven leadership skills and experience working within diverse, member-focused environments.
Key Responsibilities
1. Lead the strategic vision for the fellowship experience, embedding user-centred design principles across all touchpoints
2. Manage and develop a multidisciplinary team including community managers and CRM automation specialists
3. Drive continuous improvements through user research, data insight, and testing to enhance conversion, engagement, and satisfaction
4. Oversee ...