About the Role
The Resident Welfare Officer role involves a mix of administrative, practical, and supportive tasks, primarily focused on helping service users with their housing and well-being needs.
1. Diary and Property Management : Arrange your own schedule, managing a portfolio of property inspections, and checking on completed work.
2. Planning and Support : Support service users with health, finance, repairs, and the move-on process.
3. Appointments and Referrals : Assist with service users' appointments and make necessary referrals, including fallback support as needed.
4. Food and Basic Needs : Arrange food parcels and ensure service users have access to essential resources.
5. Accommodation Support : Help find and arrange accommodation options for service users.
6. Communication : Regularly interact with service users via face-to-face meetings and telephone calls, alternating throughout the month. This includes making sure service users attend their appointments.
7. Repairs and Maintenance : Raise work orders for repairs needed in properties (such as voids and).
This position is very service-oriented, requiring strong organisation and communication skills. You’ll need the ability to balance administrative tasks with hands-on support.
This role does come with a Company Car, as your main patch will be covering Crewe with scope to assist across the Northwest CAS3 Contract. For office days, you will; attend the Manchester branch.
Role Criteria
This role forms part of the front-line service team who are delivering to a vulnerable client group.
You will need:
8. Demonstrable experience of working in a similar based role
9. Experience of working with vulnerable and diverse client groups
10. Exposure and experience of dealing with drug misuse, homelessness, mental health, ex-offenders, trafficking etc.
11. Ability to identify individuals and family need and recognise the required support packages to maintain independence
12. Great communicator, ability to communicate effectively with colleagues and clients.
13. Ability to work under own initiative.
14. Strong IT skills- experience with MS packages
15. Ability to manage conflict
16. You will be supportive, trustworthy, a good listener, approachable and empathetic to others by nature as well as being patient, open, able to think on your feet with a strong desire to help others
17. Full UK Driving License
Benefits we can offer you
18. 25 days annual leave plus bank holidays
19. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
20. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
21. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
22. Family friendly policies
23. Company Car-for both work and personal use, Fuel Card and PPE
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. To work on this contract, you need to have lived and worked in the UK for the last 5 years to pass all our security checks.