Cardiff
egotiable Depending On Experience
Are you looking to step into a role where you will support a market leading organisation known for delivering first class service and smooth project execution for major household brands?
Due to an internal promotion, the following role has become available to manage a team of Account Support Executives on a day to day basis. Working closely with the Customer Relations Manager, you will play a key role in ensuring exceptional service delivery, supporting a high value client base, and driving continuous improvement across the team.
The Role
Lead and support the Internal Support Team on a day to day basis
Deliver excellent service to clients both external and internal
Monitor and achieve internal and external KPIs
Coach team members through side by side sessions
Support Personal Development Plans and team development
Assist with recruitment, inductions, and probation reviews
Ensure timely completion of documentation including month end invoicing
Identify and implement process improvements
The person
Previous team leader or supervisor experience (customer support/internal sales preferred)
Strong coaching and people management skills
Organised, proactive, and KPI focused
Excellent communication and stakeholder management skills
In return
You will be joining a well-regarded organisation known for reliability and operational excellence
You will work with major national retail brands
There is a supportive culture with development opportunities
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