We are searching for a Customer Support (Field Service) Engineer to cover our customer base across the Northern "half" of England and Scotland as required.
In this role, the Field Service Engineer will act as the face of the company, ensuring customers’ needs are met or exceeded. The initial and primary focus of the role will be to support our Reproductive Health instruments, later expanding to include systems across the combined Life Science and Diagnostic portfolio.
The role will suit someone with the desire to travel, with an average of approx. 2 nights per week away from home across the year expected (a mix of planned and reactive work).
Role Description
* Perform field service as advised by Customer Care in conjunction with the Service Leader. Carry out installation, maintenance, and repair of the current and future Life Science/Diagnostics instrument portfolio, with an initial focus on Reproductive Health Screening.
* Provide first-line onsite user training on Life Science and Diagnostics systems.
* Organise routine maintenance allocated on a monthly basis.
* Ensure that all documentation, circuit diagrams, Service Data Bulletins, and manuals are of the correct revision to undertake service on specific instrument types.
* Maintain ancillary documentation, e.g., the Safety Manual and Procedures Manual, to the highest standard, with regular reviews of manuals provided in accordance with the Quality Management System.
* Align personal working practices with the department’s performance targets and actively demonstrate compliance with all team targets.
* Maintain personal service spares issued and inventory records to the highest standard. Ensure all anomalies are quickly and effectively reported and resolved.
* Ensure all tools and test equipment are adequate to perform the required service and that all test equipment issued is calibrated at the specified times.
* Complete all Work Orders and associated documentation within a day of completion. Ensure all e-learning, expense claims, and vehicle-related forms are returned on time.
* Perform specific and agreed tasks as defined through the Goal Statements, which are already embedded in the company culture.
Role Requirements
* Relevant education or equivalent experience (e.g., a Bachelor’s degree in Electronic Engineering or Biotechnology).
* Experience in a customer service environment, preferably with Diagnostic and Life Science instrument applications.
* Good communication skills.
* Strong customer service ethic.
* Prepared to travel, with an average of approx. 2 nights per week away from home across the year not uncommon.
* Full driving license.
What We Offer
* Strong technical support and mentoring.
* Meaningful work with professional customers.
* Focus on career development.
* A package including of salary, commission, company car, private healthcare, life insurance, and more.
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