Store Manager - Tunbridge Wells Retail Park
Royal Tunbridge Wells, Tunbridge Wells, UK
Job Description
We’re the feel‑good fashion brand making style accessible and fun for over 55 years, across our website, mobile app and over 300 stores in the UK.
By living our values – we play to win, are customer‑obsessed, work as one and it starts with me – we deliver That New Look Feeling for our customers and each other.
From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni‑channel business serving millions of customers, we’re New Look.
Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: play to win, be customer‑obsessed and work as one.
It’s a busy and exciting time for the brand and we’re on the hunt for a Store Manager to join our growing Tunbridge Wells team.
The Store
As our Tunbridge Wells Store Manager you will lead and inspire a team to deliver great results through your commerciality, collaboration, resilience and customer obsession.
You’ll have the opportunity to make a significant impact on our customers’ shopping experience. Take the reins, inspire a team of fashion enthusiasts, and create an unforgettable shopping journey.
The Role
In your high‑street store you will lead your team to create a customer‑obsessed atmosphere, delivering a shopping experience that helps customers express their individuality, personality and style.
You will be fully accountable for your store performance, working alongside your Territory Leader to identify opportunities that impact KPI’s, customer service, team development and overall sales – so that we are playing to win.
About you
* Previous store or deputy management experience
* A proven track record of effectively leading and managing a team
* A passion for the New Look brand
* Experience delivering and exceeding KPI’s and key objectives
* Commercial acumen
* Excellent communication and interpersonal skills to engage with customers and provide exceptional service
* Exceptional organisational skills to handle inventory management, stock control and order replenishment efficiently
Why New Look?
We prioritise development, offering training to support your progression so you can be your absolute best and achieve your goals.
Being part of the New Look Team gives you access to a great range of benefits and perks:
* 40 % staff discount for you and a loved one, 25 % off for up to 12 friends and family members
* Special access to hundreds of discounts from top retailers and gyms, plus free workout classes on our rewards platform Runway
* A contributory private pension scheme for retirement planning
* A performance‑related retail management bonus scheme
* Enhanced maternity, paternity and adoption leave, and shared parental leave
* A Cycle2Work scheme to help you save money and reduce your carbon footprint
* Life assurance coverage for all employees from day one
Benefits and perks are non‑contractual and may change from time to time.
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do and are proud of our inclusive culture.
We pride ourselves on being a flexible employer; colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss it with you.
Please ensure that your CV is in a simple format (e.g., Microsoft Word) when applying.
Royal Tunbridge Wells, Tunbridge Wells, UK
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