Experience in retail, particularly luxury retail or service sector (hospitality, tourism)
Ability to work in a fast‑paced retail store environment
Flexible mindset with the ability to accept change
Strong attention to detail and organizational skills
Experience in SAP is a plus
Excellent communication skills in English
Must be available to work retail hours, including weekends
Responsibilities
Stock & Logistics Management
Manage the stock – receive stock, transfer pieces, complete stock counts, handle special product requests for CP, follow up pieces’ movements within the boutique, and handle HJ pieces (manipulations, transfer requirements)
Contribute to document management – invoices, archives, mails
Follow up and prepare omni‑channel orders
Take over on digital tools topics when Operations & Sales Manager are away
Ensure the back‑office area is properly set‑up
Update price tags if needed
Comply with Maison’s policies and abide by procedures
Ensure good practices on product storage and manipulation
Customer Service
Manage the CS flows to/from the boutique (send, receive repair to/from the platform or subcontractors)
Control all repairs (visual check) at reception
Perform CS activities allowed in the boutique
Manage spare parts & accessories (inventories, stock control, replenishment)
Team Development
Develop personal knowledge & skills through self‑training (Maison’s products & competition), group training sessions, and LMS tests (e‑learning campaigns)
Raise awareness of back‑office activities among the sales team & train their backup
Contribute to positive team spirit & actively participate in day‑to‑day boutique life
