Administrator / Operations Assistant
Terracotta Property
Hybrid - 4 days London Bridge office / 1 day WFH
Up to £30,000 + bonus
Ensuring smooth communication and coordination among Surveyors & Valuers, Clients, and Senior Management. Responsible for managing administrative tasks that support our team and operations, while also playing a key role in maintaining and enhancing our digital presence. This position is ideal for someone has a strong foundation in administrative support and is ready to grow with the company.
Key Responsibilities
* Updating Excel and client folders with Instructions:Maintain and update spreadsheets, upload documents to the shared drive.
* Liaising with Valuers, Surveyors and Clients:Coordinate bookings and confirmation of inspections to external parties.
* Managing and Updating Diaries:Ensure that Surveyorsand Valuers’ schedules are up-to-date and well-organised.
* Track KPIs: Communicating to the teams the reports that are due the following day and keeping records of any delays.
* Phone Communication:Answer incoming calls, providing professional support and emailing phone messages to the team.
* Formatting Reports:Prepare and format reports ready to be sent to the Client.
* Ad-Hoc Tasks:Provide administrative tasks as assigned by Senior Management.
* Social Media Posts:Assist in creating and scheduling social media posts to enhance our online presence.
* Follow-Up on Queries:Ensure that all queries from Clients, Surveyors and Valuers are followed up promptly and effectively.
Proficiency Requirements
Candidates must demonstrate proficiency in the following areas:
* Microsoft Word:Ability to create, format, and edit documents with consistency and clarity.
* Microsoft Excel:Strong skills in inputting data into Excel as well as having a keen eye for detail.
* Microsoft Outlook:Competence in managing emails, calendars, and scheduling tasks.
* Telephone Etiquette:Excellent phone manners, ensuring professional and courteous communication during calls.
Qualifications and Desired Skills
* Experience:A minimum of 2 years experience in an administrative or operations role.
* Organisational Skills:Strong ability to manage multiple tasks, maintain detailed records, and meet deadlines.
* Communication Skills:Excellent verbal and written communication skills, with the ability to liaise effectively with internal teams and external partners.
* Attention to Detail:High level of accuracy in managing data and preparing reports.
* Adaptability:Flexibility to work on a variety of tasks and adjust priorities as needed.
* Tech Savvy:Comfortable using digital tools and platforms, including social media management.
Work Arrangement
* Initial Role:9am to 6pm, based 4 days a week (Monday to Thursday) in London Bridge. 1 day WFH (Friday)
* Job Type: Permanent
* Pay: up to £30,000 per year, discretionary bonus, 25 days holiday
* Schedule:Monday to Friday
* Language: English (required)
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