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Director of Professional Services, Swindon, Wiltshire
Client: Pathlock
Location: Swindon, Wiltshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 26.08.2025
Expiry Date: 10.10.2025
Job Description:
Who we are looking for:
The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build trusted advisor relationships with clients. Manages key metrics for consulting (utilization, profitability, revenue growth, customer satisfaction) for the Identity Governance organization. Acts as the reporting point for all individual contributors throughout the Professional Services organization, responsible for the care and development of the entire delivery team.
Responsibilities:
* Develop partnerships across other service and domain areas
* Manage a services team of over 10 members
* Focus on client satisfaction during service delivery
* Oversee engagement schedules and resource utilization
* Create and maintain key sales tools for Application and Identity Governance
* Develop relationships with vendors and partners within Identity Governance
* Build relationships across Solution Areas, Practices, and with sales leadership; mentor resources
* Ensure the delivery team has the skills and capabilities to maximize quality, performance, and billability
* Train and equip resources to meet customer expectations
* Handle personnel performance and escalations
* Enhance and streamline product security service line offerings
* Grow, develop, and retain direct reports
* Assist sales in identifying and closing new business opportunities
Qualifications:
* 10+ years in information security and/or professional services
* At least 8 years of relevant experience in Identity Governance and Administration or Identity and Access Management
* 5+ years of mentoring and management in professional services
* Deep understanding of consulting financial metrics
* Experience leading delivery projects with successful outcomes in transformation programs
* Knowledge of Application Governance, Identity and Access Management, Governance, User Lifecycle Management, and Identity Data Management
* Experience with Pathlock, SailPoint, and Saviynt solutions
* Experience delivering professional services across industries
* Operational experience in building consulting offerings
* Understanding of cybersecurity trends and threats
* Strong communication skills
* Desire to mentor and grow teams
* Experience in enterprise software or systems integration
* Client and partner communication experience
* Managing multiple projects experience
* Experience in consulting, project planning, resource management, scoping, and implementation of Governance solutions
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