Care Outlook is an expanding leading home care provider in London and South East England since 2005. We are currently recruiting for a Care Coordinator to maintain and develop our services in Battersea.
Core Duties & Responsibilities as Care Coordinator
* Primary role is to Roster and Template care calls using an electronic system
* Direct Management of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service
* Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users' needs and aspirations
* Ensuring care assessments, care and risk planning meets best practice and customers aspirations
* Work with Recruitment Team to ensure sufficient current and future staffing levels
* Provide care services to service users in an emergency, arrange emergency cover when required and cover all/ any calls reasonable where required
* Ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
* Work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly
* Participate in the paid on-call rota
* Put in place measure to comply with CQC regulations and work to achieve the best care standards possible
As a Care Coordinator, you will be offered the following
* Salary £24,000 - £26,000
* Company issued mobile phone
* Ongoing support and Professional Development
* 20 Days Holiday plus Bank Holidays
* Opportunity to work in an expanding leading home care provider
We are looking for a Care Coordinator to join us who are
* 100% committed to helping improve the quality of life of vulnerable people
* Flexibility to cover on call to meet the needs of the business (essential)
* Knowledge of CQC standards and CQC Compliance (essential)
* Experience with Rostering care calls on an electronic system
* Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
* Full Driving License and access to a vehicle (preferred)
* NVQ Level 3 Health & Social Care (preferred)
If you have the skills and experience listed above and are interested in working for an organization that can really make a difference to people's lives, then this could be your next role!
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