16 hr contracts (6 months). LATE and WEEKEND WORK ONLY (6:15 -10:15pm ON PEAK/ Off Peak 4:15-8:15pm)
Department Overview
Love great stories, great people, and a little bit of magic? ✨
At Warner Bros. Studio Tour, our Retail team brings the Wizarding World to life long after the cameras stop rolling - and we’re looking for friendly, energetic people to help make every visit unforgettable.
You’ll be right at the heart of the action, welcoming fans from all over the world and helping them take home a piece of their favourite story. From themed shops to exclusive merchandise, our retail spaces are where memory‑making meets magical moments.
Whether you’re studying, juggling other commitments, or simply looking for a fun and rewarding part‑time role, this is a great opportunity to work in a vibrant, inclusive environment where no two shifts are the same. You don’t need to be a Harry Potter expert (though it helps!) — just bring your enthusiasm, a positive attitude, and a passion for creating great experiences.
Here, teamwork matters, individuality is celebrated, and every shift is a chance to be part of something special. ⚡🪄
Your Role & Responsibilities
Act as One Team
* Deliver outstanding customer service by warmly welcoming visitors, offering knowledgeable and friendly assistance, and completing transactions with confidence and care.
* Work collaboratively with colleagues to achieve shared sales goals and consistently elevate the visitor experience.
* Foster a positive, supportive team environment where everyone feels respected, included, and empowered to contribute.
Create What’s Next
* Use initiative and attention to detail to maintain high visual and stock presentation standards throughout the day.
* Develop product knowledge and create personalised items that add value and enhance the storytelling experience.
* Embrace new technology, tools, and processes designed to improve efficiency and the visitor journey.
Empower Storytelling
* Bring the Wizarding World to life through engaging conversations, expert product knowledge, and high‑quality visual merchandising.
* Share stories with passion and purpose, connecting products to the wider Harry Potter narrative and suggesting complementary items where appropriate.
* Use storytelling to turn transactions into meaningful moments—helping visitors imagine how products can be used, gifted, or treasured.
Champion Inclusion
* Create a welcoming and inclusive experience for every visitor by treating everyone with dignity, respect, and warmth.
* Adapt your communication and service style to meet diverse needs, including cultural preferences, accessibility requirements, and different communication styles.
* Work collaboratively to build an environment where inclusion, mutual respect, and teamwork are part of everyday practice.
Dream It & Own It
* Take ownership of customer interactions from start to finish, ensuring visitors leave satisfied and supported.
* Handle queries or challenges with confidence, empathy, and a solution‑focused mindset.
* Take accountability for your personal performance and development, reviewing progress and striving to exceed expectations.
Skills & Experience
* Confident and effective communication skills, with the ability to engage positively with visitors and colleagues.
* Experience working in a fast‑paced, customer‑focused environment.
* The ability to remain calm and composed under pressure.
* A proactive approach, with the initiative to identify and complete tasks independently.
The ability to work efficiently while maintaining a consistently high standard of customer service.