Description
Do you have an interest in customer buying behaviours and shaping user-friendly design solutions? AXA Commercial have an exciting opportunity for someone to join their Marketing team and deliver customer centric user journeys. You'll play a key role in representing, defining and improving customer journeys.
You'll have a knack for understanding customer needs, being involved in transversal digital projects and initiatives to ensure a consistent, best-in-class user experience is delivered for Commercial Directproducts and customers.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at our Glasgow office visiting clients or attending industry events.
We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you'll be doing:
• Represent the customer and Marketing team in transversal IT digital projects and initiatives to ensure a consistent, best in class user experience is delivered.
• Provide actionable recommendations to improve customer experience.
• Challenge the business to have a customer first approach with any journey changes made.
• Lead from a customer experience perspective in the changes.
• Design and deliver wireframes, user stories, user journeys, mock-ups and prototypes, and co-ordination of copy requirements for changes, considering to accessibility guidelines.
• Support the delivery of UX improvements and carry out mobile testing on all changes.
• Drive business performance outcomes to successfully improve customer experience-based insight from data.
Due to the number of applications, we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.
We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply.
What you'll bring:
• Experience of UX/UI Design - essential.
• Ability to conduct user testing, desk research and review screen-recording software to assess and determine customer needs - essential.
• Solid understanding of human computer interactions and AI.
• Design and implementation of complex commercial, customer-focused online propositions solutions.
• Strong analytical skills, with the ability to synthesise data, research, and insights into recommending clear and actionable customer experience recommendations.
• Understanding of Figma, GA4, Decibel insights, A/B testing.
• Strategic thinking, problem solving, and taking a collaborative approach to design.
• Knowledge and understanding in carrying out IT testing on changes, specifically for mobile users.
• Stakeholder relationship management skills.
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
• Competitive annual salary dependent on experience
• Discretionary company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts
To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to adi.stapletonberry@axa-uk.co.uk.
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Who we are:
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
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