Job Summary
The post holder will manage the Trust's daily operations of the Non‑Emergency Patient Transport Services (NEPTS), ensuring safe, timely and cost‑effective patient movement that supports discharge pathways and optimises patient experience. Acting with autonomy, they will resolve complex transport issues, system errors and service disruptions, while exercising sound judgment to approve and coordinate appropriate transport solutions. The role involves training and guiding staff, analysing service data, leading investigations and driving continuous improvement. They will provide expert advice at internal and external forums, oversee financial stewardship and collaborate with the Clinical Site Team to address flow challenges. Accountable to the Head of Patient Flow and Discharge, the post holder will demonstrate critical thinking, strong decision‑making and professional leadership in a high‑pressure environment to deliver safe, efficient and patient‑centred transport services.
Main Duties of the Job
* Lead and oversee the delivery, compliance and development of NEPTS, resolving service disruptions and ensuring national and Trust standards are met.
* Provide expert advice, train and mentor staff and act as the escalation point for complex cases, system errors and exceptional transport needs.
* Develop, review and implement Trust‑wide NEPTS policies and SOPs, embedding best practice into daily operations.
* Investigate complaints, incidents and system issues, analysing data to drive service improvements and risk mitigation.
* Coordinate daily huddles with CSNPs, HALOs and discharge teams, allocating resources and resolving flow‑related challenges in real time.
* Critically assess and approve patient transport bookings, applying eligibility criteria, clinical judgment and cost‑control measures.
* Lead negotiations and manage relationships with providers, ensuring contract compliance, service quality and financial accountability.
* Represent the Trust in internal and external forums, influencing policy and operational decisions.
* Support site operations by coordinating repatriations, monitoring real‑time data and maintaining accurate patient flow records.
* Demonstrate leadership, accountability and professional judgement, ensuring safe, efficient and patient‑centred transport services.
About Us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people in North‑West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Benefits
* Excellent pension scheme and annual leave entitlement
* On‑site nurseries
* On‑site staff cafes
* On‑site parking
* Support in career development
* Salary sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics
Job Details
Date posted: 04 February 2026
Pay scheme: Agenda for change
Band: Band 6
Salary: £40,617 to £48,778 a year, inc. HCAS
Contract: Permanent
Working pattern: Full‑time
Reference number: 323‑AC8022‑SK
Job location: St. Peter's Hospital, Guildford Road, Chertsey, KT16 0PZ
Qualifications and Training
* Essential: Post‑graduate qualification in Transport Management, masters or equivalent qualification.
* Essential: Advanced keyboard skills to RSA level 2/3 or equivalent experience.
* Desirable: PRINCE2 Foundation and Practitioner certification or equivalent project management course.
Experience
* Essential: Proven ability to lead and embed system or process changes, delivering measurable improvements in patient flow, safety or operational efficiency.
* Essential: Demonstrated experience of building and leading effective partnerships across multi‑professional teams, promoting collaboration and joint ownership of service improvements.
* Essential: Advanced knowledge of Microsoft Office software, particularly databases, Excel & PowerPoint.
* Essential: Skilled in using Cerner, eRS, DATIX and other clinical/operational systems to support patient flow, monitor safety and drive service improvement.
* Desirable: Demonstrated ability to lead and implement complex change initiatives, delivering measurable improvements in service quality, efficiency or patient outcomes.
* Desirable: Knowledge of Trust‑wide and Transport Providers Health and Safety policies and requirements.
Skills and Other Requirements
* Essential: Excellent communication skills both written and oral, including the ability to liaise and negotiate.
* Essential: Strong time‑management skills, with the ability to prioritise and balance competing demands in a fast‑paced environment.
* Desirable: Expert knowledge of NEPTS contracts and ability to negotiate effectively with service providers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer Details
Employer name: Ashford & St. Peter's Hospitals NHS Foundation Trust
Address: St. Peter's Hospital, Guildford Road, Chertsey, KT16 0PZ
Website: https://www.ashfordstpeters.nhs.uk/
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
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