To provide a full administrative support to the Outpatient Service Department by the timely and accurate preparation of Outpatient clinics and reception of patients. To ensure patient’s needs are central to the delivery of the service, and compliance with all appropriate policies and procedures.
To work efficiently to deadlines preparing clinics for the Thomas Linacre Centre. The successful candidate will need excellent organisational and computer/keyboard skills and demonstrate a clear understanding of customer care and patient confidentiality.
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Responsibilities
* To ensure that all patients’ case-notes are prepared and available in advance of the clinic in accordance with procedure
* To receive patients at reception and ensure that all patient demographic details are updated both on patient centre and in the case-notes
* To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings
* To be responsible for the scanning of Outpatient clinic documentation
* To be responsible for the recording of all clinic outcomes and other information within agreed deadlines
* To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance
* To assist members of the medical and nursing staff with any queries during the course of the clinic
* Deal with walk-in patients to clinic, ensuring that the patients’ case-notes are obtained and transported as quickly as possible
* Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required
* Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic
* Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to
* To provide cover when necessary
* To provide any other duties that may be required relevant to this grade
This advert closes on Tuesday 16 Dec 2025
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