Job Description POSITION OVERVIEW Department: Food & Beverage Salary: £14.00/hr Contract type: Zero Hours Providing a warm welcome to guests and taking hot beverage orders and snacks will be at the heart of what you do. You will use your excellent customer service skills to give guests an experience that they are sure to remember! This is a zero-hours position (weekend included) MAIN RESPONSIBILITIES Welcoming the guests to our new F&B outlets & providing efficient, friendly, and professional service Conveying the hotel's image through his/her attitude, professionalism and excellent grooming standards Communicating proficiently in English (spoken and written) with guests Preparing and serving a wide range of cocktails and coffees Good knowledge of our products Take responsibility for your designated section and station Ensuring that the F&B area remains well stocked at all times Receiving and processing customers’ payments Making sure ingredient labels are visible in all stations Maintaining hygienic food service techniques during service Cleaning and sanitizing tables Taking a positive problem-solving approach to guest problems and concerns Actively selling and promoting hotel facilities and services NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.