Job Description
Who are Tela?
Tela Technology provides communication solutions and IT business services to businesses of all sizes across the UK. Offering services in Mobile, Unified Communications, IT Services, Connectivity, and Managed Services, we aim to help businesses grow and thrive. Our name, derived from the Latin ‘téla,’ symbolizes the bond created by individual strands coming together, reflecting our interconnected relationships with networks, customers, staff, and partners.
Role Description
This is a full-time, permanent hybrid role for a 3rd Line Engineer located at our Head Office in Hampton in Arden (Solihull).
We are seeking a hands-on technical engineer who enjoys a varied role, combining remote support, on-site work, and project work.
Duties include:
1. Taking ownership of complex 3rd Line tickets, whether directly assigned or escalated from 2nd Line
2. Maintaining a high level of service for all support queries and adhering to service management principles
3. Conducting on-site visits as required for scheduled work and break-fix jobs
4. Supporting users in the correct use of equipment by providing guidance, training, and advice
5. Mentoring junior team members
6. Proactively participating in project work
7. Working within the parameters of ISO 27001 principles
8. Performing other duties as reasonably required
Person Specification
Tela is a customer-first organization. We seek individuals who share this passion and take pride in the service they provide.
Following recent acquisitions, we are looking for a team player to support our goal of integrating multiple service desks into one technical team. Current experience working for a Managed Service Provider is essential.
Work Location
This is a hybrid role, involving work at Hampton in Arden head office, customer sites, and remotely.
Remuneration
The successful candidate will receive:
* A basic salary between £35,000-£40,000
* A company van
* Healthcare plan
* Employee discount scheme
* Employee assistance programme
* Private healthcare
* Life assurance
Please note: This role is only being advertised directly. We are not accepting recruitment agency applications at this time.
Tela Technology is proud to be an Equal Opportunities employer. We encourage applications from all individuals regardless of sex, gender reassignment, race, religion, belief, or maternity/paternity status. Please contact us for a full copy of our Equality and Diversity policy.
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