The Desktop Provision Service team build and deploy laptops and provide second line hardware support to mobile devices as a result of incidents. They also build, install and provide second line support forworkstations, and other desktop equipment, e.g. thin clients, printers, monitors, peripherals but this role will be primarily focussed on laptop support. What you will be doing: Prepare and build mobile devices to customer requirements Fault diagnosis and repair of mobile devices Reaccreditation of mobile devices Secure wiping of laptops and USB sticks What youll bring: Experience as a laptop/desktop hardware support engineer A keen eye and interest for computers Strong communication and analytical skills Strong customer service skills, focussed on meeting customer needs It would be great if you had: Knowledge and experience with ITSM/ITIL Reference Model preferred If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you Employment Type: Permanent Location: Gloucestershire Security Clearance Level : DV Clearance - please note candidates must be eligible for DV Clearance Internal Recruiter: Rebecca Salary: £25-30,000 Benefits : 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if youre interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about Sector/Company? Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UKs Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UKs most complex safety- and security-critical markets. ADZN1_UKTJ