Regional Workplace Experience Manager (Hard Services), Wolverhampton
Client:
ISS Facility Services UK
Location:
Wolverhampton
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Regional Workplace Experience Manager
Location: Wolverhampton
Hours of work: 40
Contract Type: Permanent
The Regional Workplace Experience Manager is responsible for overseeing and enhancing the workplace experience across multiple sites within the client contract.
In this role, you will promote operational excellence by creating a welcoming, engaging, and productive environment aligned with the client’s vision and ISS’s standards of service delivery.
Key Responsibilities:
* Lead and support workplace teams to deliver outstanding service
* Foster a culture of collaboration and continuous improvement
* Conduct performance reviews, training, and development programs
* Oversee delivery of workplace services, including reception, cleaning, maintenance, catering, and events, ensuring SLAs and KPIs are met
* Perform regular site visits to monitor standards and address issues
* Manage escalations and implement solutions for seamless operations
* Partner with the client to understand and adapt to their evolving needs
Qualifications and Competencies:
* Experience in senior workplace, facilities, or hospitality management, preferably across multiple sites
* Strong leadership and team management skills
* Excellent communication and stakeholder management skills
* Proficiency in workplace management systems and Microsoft Office
* Knowledge of health and safety regulations and sustainability practices
* Budget management experience
About ISS:
ISS is a global leader in workplace and facility management, committed to making the world work better by connecting people and places. We value diversity and inclusivity, welcoming applicants of all backgrounds and identities.
Join us for a challenging and rewarding career where you can develop, grow, and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be an equal opportunity employer and promotes diversity and inclusion in the workplace.
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