What is the job role?
Under the general direction of the Bereavement Services Manager, to be responsible for overseeing, and undertaking, the provision of day-to-day administration of all activities within statutory legislation associated with, the Crematorium and the City Cemeteries, Social Funerals, Memorial Permits requests and safety matters, and the public reception.
Provide team leadership, including performance management, sickness absence monitoring and recording and the training and development of officers.
Who are we looking for?
You will be able to demonstrate excellent customer service skills and communicate in all forms including face-to-face, in writing and by telephone. You will have excellent administration capabilities and have knowledge and understanding of the legislation regards the provision of burial and cremation.
You will have experience leading and mentoring a team, completing human resources procedures and carrying out 1 to 1 sessions and appraisals. Preferably you will have previous experience working within the Bereavement Service industry, however, full training will be supplied.
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For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.