Helpdesk Operative – Tunbridge Wells Hospital (Mitie)
Location: Tunbridge Wells Hospital
Employer: Mitie
Contract Type: Full-time
About the role
We are looking for a dedicated Helpdesk Operative to join our team at Tunbridge Wells Hospital. This is a night shift position working on a 4-on, 4-off shift pattern, providing essential support across multiple contracts. You will play a key role in ensuring smooth operations during out-of-hours periods.
Key Responsibilities
* Answer incoming calls and emails related to reactive breakdowns and service requests.
* Log jobs accurately into the helpdesk software and assign them to the appropriate resource.
* Coordinate across multiple contracts, ensuring timely and efficient service delivery.
* Book subcontractor visitors onto the site and manage access requirements.
* Monitor SLAs and KPIs, ensuring compliance and escalating issues where necessary.
* Provide excellent customer service to internal teams and external stakeholders.
What We're Looking For
* Strong communication skills, both verbal and written.
* Ability to multitask and work under pressure in a fast-paced environment.
* Good IT skills and experience with helpdesk or CAFM systems (desirable).
* A proactive, problem-solving attitude with attention to detail.
* Previous experience in a helpdesk or administrative role is advantageous.