As a Process Transformation Architect, you will own the operational transformation layer of our client engagements. Youll diagnose inefficiencies, define AI-native workflow improvements, and embed automation at the heart of everyday business operations. This role is central to delivering measurable performance gains and aligning technology with business priorities.
What you’ll be doing:
* Analyse and map current-state BPS workflows across domains like Lending, Claims, or KYC.
* Redesign processes with a focus on automation, AI agent integration, and digitisation.
* Define and track performance metrics such as cycle time, FTE impact, and ROI.
* Collaborate closely with tech teams to prototype and iterate solutions.
Qualifications:
* 8+ years in BPS process re-engineering or delivery roles.
* Lean Six Sigma certification (preferred).
* Strong business process modelling skills (e.g. BPMN, Visio).
* Experience implementing automation or AI workflows in shared services or delivery environments.
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, clients, and exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation.
We are also proud to share that we have a range of Inclusion Networks such as the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network, and the Parent Network.
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