Overview
Expenses and Benefits Administrator — Carbon60 is looking to recruit an Expenses and Benefits Administrator to work for a leading Specialised Industrial Service Provider based in Oldbury.
Role: Expenses and Benefits Administrator
Pay rate: 27,000/annum - 29,000/annum, 12.98/hour - 13.94/hour, no overtime opportunities available
Job type: 6 Months contract (Possible extension)
Location: Oldbury
Hours: 40 hours/week, 8:30 - 17:30 Monday - Friday, 1 hour break
Happy to be flexible in the hours of 8am - 4:30pm as long as 40 hours met for 1st month or so. Once training underway and the new hire can be more independent, flex between 7:30 - 6:30pm with earlier/later start/end times agreed with management on a case-by-case basis. Could also work 35 hours/week and be discussed with management; salary offered for 40 hours and pro-rata’d.
Start Date: ASAP - Ideally 27th October but can-do latest 3rd November
The Role
Responsible for the day-to-day management, administration, and communication of expenses processing and employee benefits. The role is critical in ensuring our employees are compliant with our expenses policy and understand our benefit offering to support employee engagement. This role will act as a key point of contact for manager and employee queries.
Main duties & responsibilities
* Support the day-to-day operational management of Clients benefit offering such as company cars and insured benefits.
* Oversee the processing of employee expense claims, ensuring accuracy, compliance with company policy, and timely reimbursements. Escalation to senior leadership where there is recurrent non-compliance.
* Support with creating and executing employee communications to support employee benefit awareness and engagement.
* Responsible for being first contact to manage queries related to policies and processing of expenses and fleet enquiries and queries.
* Assist with expenses and benefit initiatives to enhance employee wellbeing and engagement.
* Collaborate with external partners and vendors to support service provision and maintenance of quality standards.
* Ensure accurate and up-to-date records and reporting to track, manage and monitor the service provision.
KPIs
* Percentage of visa reports uploaded on time - Goal: Achieve 100%
* VAT recovery per month - Goal: 70%
* Employee Query Resolution - Goal: Resolve 90% of queries in 24 hours, 95% in 48 hours
* Annual Benefits Cycle Accuracy - 100% completion of annual benefit enrolment without data errors impacting payroll or provider reporting
* Employee Query Resolution Time - 90% of employee queries resolved within 48 hours
* Employee Engagement with Benefits - Overall employee engagement score of 7+
Essential skills / experience / qualifications
* Previous experience in an administrative role, highly advantageous if involving expense or fleet management but not essential
* Candidates need to have experience working in an environment where they are used to being managed remotely, can use their own initiative, ask for help when needed, and be open to training; demonstrate autonomy in the role at the right stages
* Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
* Strong organisational and time-management skills
* Strong problem-solving ability
* High level of detail and strong organisational skills
* Strong customer service approach to internal customers and colleagues to resolve queries and provide support
Note: Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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