IT Transformation Lead
Milton Keynes – hybrid (2.5 days in the office; 2 days one week, 3 days the next, rotating)
10% bonus, 27 days annual leave plus bank holidays, paid parking and more!
Our client is a multiple award-winning IT Cloud & Managed Services partner, run and privately owned by technologists at its very core.
As the Lead for IT Transformation, you will play a pivotal role in supporting one of their largest clients based in the USA. Acting as the 'captain of the ship,' you will oversee all aspects of the transition, onboarding, and digital transformation processes. This role requires a blend of strategic vision and hands-on expertise to ensure the seamless end-to-end delivery and operational management of IT infrastructure services.
This role requires deep understanding of Windows Server, Active Directory, Azure services, Microsoft Intune and Microsoft 365 security & compliance platforms as well as a broad knowledge of IT service components.
Occasional travel to the USA will be required. If you want to develop your career with a progressive company within the Private/Hybrid cloud space, this could be a great role for you!
About the Role: As the IT Transformation Lead, you will:
Lead and evolve our support operations, ensuring consistently excellent service delivery.
Blend deep technical knowledge in Microsoft infrastructure with operational leadership.
Serve as a technical leader and escalation point for infrastructure projects and operational support.
Mentor engineers and engage directly with clients to deliver exceptional service.
Operational Leadership: Lead day-to-day operations, improve support processes, and ensure adherence to SLAs and KPIs.
Client & Service Delivery Management: Collaborate with account managers and project teams to align technical services with contractual commitments and business needs.
Technical Leadership & Strategy: Lead infrastructure upgrade and migration projects, ensuring systems are secure, patched, and compliant.
Oversee Microsoft 365 Security & Compliance technologies including Defender, Purview, and Conditional Access.
Mentor engineers, evaluate skills and training needs, and support career development.
Deep knowledge of Windows Server, Active Directory, Azure services, Microsoft Intune, and Microsoft 365 security & compliance platforms.
Familiarity with ITIL frameworks and ISO compliant environments.
Microsoft certifications (e.g., Azure Administrator/Architect, Windows Server, M365 Security).
Experience with monitoring tools and backup/recovery systems (e.g., Experience with Agile delivery and/or PRINCE2 methodologies.
Broad understanding of IT technologies including networking, virtualisation, and other infrastructure components.