Job Description
Implementation Project Manager
Location: Cardiff (Hybrid)
Salary: £30.77 per hour + (£60k per annum equivalent)
Hours: 37.5 hours per week
Contract: 3 Months +
Yolk Recruitment’s Public Sector and Not-for-Profit division is proud to be partnering with a well known national charity on their search for a temporary Implementation Project Manager.
About the Role
To implement agreed changes to the contact centre, including reduced operating hours, a redefined service scope, and the rollout of Zoom Contact Centre technology, ensuring pace, grip and assurance across operational change, contractual delivery and commissioner engagement.
This role exists to put agreed direction into motion, translating proposals and Board-endorsed decisions into delivery at pace.
Key Responsibilities
The interim Implementation Project Manager will:
1. Lead the implementation of reduced contact centre operating hours and a clearly defined, revised service scope.
2. Translate agreed decisions into structured delivery plans, timelines and workstreams.
3. Own and maintain the Contact Centres implementation project plan, including milestones, dependencies, risks and mitigations.
4. Drive delivery across multiple teams, en...