Accountancy Support Officer
Job description
About the role:
Working in the Sundry Debtors Team, reporting to the Technical Income Officer the Accountancy Support Officer's role is to support all aspects of debt raising and collection; from raising invoices, to pursuing debt and taking payment. It is a customer facing role interfacing between the service areas and customers. Excellent interpersonal skills and resilience are a must have as the role involves dealing often with difficult and vulnerable customers.
About you:
1. Communication - written and verbal with ability to handle difficult phone calls with vulnerable customers.
2. Financial - will have good working knowledge of the double entry system, finance conventions and the debt raising and collection process.
3. Organisation - ability to prioritise workload to manage competing demands.
4. Systems - good working knowledge of Excel and understanding of ERP systems like e-financials.
5. Independence - to work on own initiative and have the ability to hit the ground running.
6. Resilience - ability to manage conversation with difficult and vulnerable customers.
What you will do:
1. Monitor and answer the sundry debtors phone line and respond to customers queries.
2. Monitor and triage Sundry Debtors e-mails.
3. Perform daily admin duties; new customer creation, raise recurring invoices, posting of invoices to Sales Ledger, printing of invoices via Govmail, correct miscodings on customer accounts, Maintain Direct Debit failed payments, Run Direct Debit collections, and send reminder letters.
4. Train non-finance colleagues how to correctly raise invoices and credit notes.
5. Follow the write-off procedure to correctly write off unrecoverable debt.