Sellick Partnership are currently recruiting for a Customer Engagement and Scrutiny Lead on behalf of one of our clients in the Northeast.
The role of a Customer Engagement and Scrutiny Lead will be responsible for
* Designing and delivering a comprehensive scrutiny and engagement strategy using multiple methodologies, including traditional and digital channels.
* Creating a mechanism to share tenant feedback and lived experience with business representatives, bringing the customer voice to life in an engaging and compelling way.
* Liaising with internal stakeholders to ensure residents' feedback is incorporated into service delivery
* Creating and managing a suite of digital engagement tools that actively engage with residents to understand their needs, concerns, and suggestions for service improvement
* Identify appropriate community-based engagement events and initiatives to promote positive resident engagement.
* Conducting focus groups/other qualitative techniques to engage with a diverse and potentially hard to reach audience.
* Managing a Customer Engagement Coordinator and collectively delivering a tenant involvement program where tenants' views are listened to and used to help inform business change and drive continuous improvement.
The successful candidates will need:
1. Strong communications skills, including active listening skills, proficient at moderating co...