Plumbing and Heating Engineer
Reports to: Repairs Manager
Contract: Permanent
Location: Office base: 101 London Road, Sevenoaks, Kent (TN13 1AX). Work across West Kent properties and sites in Kent.
Hours: 42 hours per week. Mon-Thu: 8:00‑17:30, Fri: 8:00‑17:00. Optional out‑of‑hours on‑call rota (evenings/weekends).
DBS: Basic DBS required
Purpose of the Role
To ensure the safety and wellbeing of West Kent tenants by delivering compliant, high quality heating and plumbing services while meeting all health, safety, and customer service standards.
Key Responsibilities
* Carry out gas and wet heating repairs, servicing, breakdowns, and installations
* Undertake general plumbing repairs and fault diagnosis
* Ensure full compliance with:
o Health & Safety legislation
o Gas Safe regulations and guidance
* Collaborate proactively with:
o Repairs planners
o Service delivery teams
o Managers and contractors
* Provide a positive and professional customer experience
* Achieve a high first‑time fix rate through:
o Effective van stock management
o Consistent quality workmanship
* Participate in an optional emergency on‑call rota
* Take ownership of:
o Continuous professional development
o Keeping up to date with legislation and technical bulletins
o Monitoring personal performance against objectives
o Act as a role model for the company values
o Undertake other reasonable duties aligned with the role
Performance Measures
* Jobs completed on time and within corporate targets
* Gas and plumbing qualifications kept up to date
* Productivity benchmark: 8 jobs per day
Essential Experience
* Experience in gas servicing, breakdowns, or installation
* Plumbing experience
* Confident using mobile technology (e.g., tablets)
* Strong communication skills (face to face and by phone)
* Experience conducting dynamic risk assessments
* Ability to:
o Work accurately under pressure
o Identify issues and take appropriate action
o Make sound, independent decisions
o Adhere strictly to regulations and processes
o Self‑manage learning and development
o Commitment to equality, diversity, and inclusive customer service
Essential Qualifications & Skills
The role is covered by West Kent's Gas Safe Registration. Minimum required certifications:
* ACS (or equivalent)
o CCN1 - Core Gas Safety
o CPA1 - Combustion Analysis
o CKR1 - Cookers
o HTR1 - Space Heaters
o CEN1 - Central Heating
* DHWSS (Unvented Hot Water Systems)
* Plumbing NVQ Level 2
* Full, valid UK driving licence (company van provided)
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