Description
:
Join our team at Dungannon Business Park and embark on an exciting opportunity as we seek a skilled and dedicated Customer Service Representative (CSR) who will provide top-notch support to the worldwide Terex dealer network, addressing orders, enquiries, and essential business requirements. This role requires tenacity, diligence, resolve, determination, and perseverance. A strong work ethic, willingness to grow, and the ability to follow processes without shortcuts are essential to providing excellent service.
At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.
Main Duties & Responsibilities
1. Provide a world-class level of Customer Service.
2. Provide effective customer solutions.
3. Manage dealer orders and parts Helpdesk tickets.
4. Address pricing and availability enquiries.
5. Liaise with internal departments and external suppliers.
6. Communicate efficiently and professionally with the dealer network, acting primarily as a virtual assistant.
7. Participate in customer service calls and identify areas for improvement.
8. Work as part of a team.
9. Process sales orders, returns, and service requests with accuracy and efficiency.
10. Monitor open orders and follow up on pending items to ensure timely fulfilment.
Basic Qualifications:
11. High School Diploma or GED required. Any combination of education and experience that provides the required knowledge, skills and abilities necessary to perform the duties of this position will be considered.
12. Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
13. Three + years experience in a customer service & team oriented environment; preference for experience in specialized call center w/strong orientation for prompt accurate response.
Preferred Qualifications:
14. Experience working within a busy office environment.
15. Ability to meet deadlines.
16. Excellent organizational skills and ability to prioritize workload using own initiative.
17. Excellent verbal and written communication skills.
18. Must have the ability to be a good listener.
19. Excellent telephone manner.
20. Experience using ERP or CRM systems is preferred.
Knowledge, Skills and Abilities:
21. Self-motivated and ambitious.
22. Ability to work within a team.
23. Ability to work in a fluid environment with constantly changing priorities.
24. Strong time management skills.
25. Customer-focused mindset.
26. Action- and goal-oriented approach.
27. Clear communication skills.
28. Patience and attentiveness.
29. Highest level of integrity, honesty, and trust.
30. Strong problem-solving abilities.
31. Excellent listening skills.
32. Adaptability to new technologies and business systems.
33. Proactive in identifying and resolving issues.
The above position is not a hybrid role and will require in office hours at our Blankenbaker office location.
Why Join Us
• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate
This above description is non-exhaustive and there may be additional duties in accordance with the role.