This is a CISCO to Teams telephony migration contract, site based 1-2 days per week in Plymouth. Some travel to Europe also required.
Client Details
This contract opportunity is a Telephony migration with 1-2 days per week in Plymouth and occasional travel to Europe. The company is known for its innovative approach to technology and commitment to providing excellent service to its customers.
Description
* Manage and maintain CISCO/Teams telephony systems to ensure optimal performance.
* Provide technical support and resolve issues related to telephony systems.
* Collaborate with the technology department to implement telephony solutions.
* Monitor system performance and carry out regular updates and maintenance.
* Document telephony system configurations and changes accurately.
* Assist in the deployment of new telephony technologies and solutions.
* Ensure compliance with industry standards and organisational policies.
* Train team members on the effective use of telephony systems where required.
TECH STACK:
1. Microsoft Teams & Telephony
2. Cisco CUCM & Jabber
3. Cisco IOS Gateways
4. VOIP
5. Genesys Cloud Contact Centre solutions
6. Call recording software
7. Windows (Desktop & Server)
8. Network support/administration - good understanding of protocols and se...